Dealer Support Specialist (Sales Administration)

  • Full-time

Company Description

KingFisher Boats, North America’s leading manufacturer of aluminum fishing boats is looking to expand our Dealer Support Team. 

As a Dealer Support Specialist (DSS) your mission will be to support the Sales Team in retaining and growing the relationships of our boat dealers. What does that mean? In a nutshell, once the sale is made you become the dealer's main point of contact. Working directly with dealers via phone and email, you’ll answer their questions, solve problems, generate reporting, and ensure they’re satisfied with the value of our products and services.

Job Description

What You Will Do:

  • Can you multi-task in your sleep? You’ll be managing a large group of accounts to ensure their orders are in-house and entered on-time.
  • Excited about administration and reporting? You will be entering orders and updating statuses for each dealer while creating weekly and monthly reports.
  • Are you a problem solver by nature? Issues will vary by the customer you'll love that each day will bring a different challenge.
  • Enjoy being an all-knowing product guru? Understanding our products' features allows you to present their benefits accurately and persuasively. Our dealers respond to enthusiastic dealer support staff who are passionate about our products and eager to share the benefits with them.
  • Team player? You’ll collaborate with our Sales team to ensure the best level of service for our customers. We want to create a maximized partnership with our entire dealer network.

Qualifications

What You Need:

  • Prior account management, consulting, or sales experience. Don’t have that? Sell us on why you’d be a great fit for the role.
  • Excellent verbal and written communication skills are vital - you’ll be sending emails and talking with customers every day.
  • Top notch customer service skills with a track record of delivering high customer retention and satisfaction.
  • Effective and dynamic presentation skills; no wallflowers here.
  • Remarkable time-management and problem-solving skills.
  • Experience using core technologies like ERP, Outlook, Excel, Word; these are necessary tools for success.
  • Flexibility is critical in this role.

Additional Information

  • Salaries are reviewed regularly on the basis of performance.
  • All of our employees receive a comprehensive benefits package.
  • The company also operates an employee share plan which enables all our people to benefit from the increased value of the company.
  • We offer the opportunity to do an interesting and demanding job in a well-managed and very successful company.