About the role:

You will provide customers, their families and other stakeholders with information about KinCare, schedule assessments and respond promptly to all enquiries and referrals over the phone. You will also provide excellent customer service with the aim to grow our client base and promote of our services.

To complete the successful intake of customers, you will ensure all documentation is received and processed accurately within our system. Your day will mostly be on the phone managing high volumes of customer queries but also working with internal teams to ensure we meet our clients individual care goals.

You will be comfortable managing high call volumes, customer issues and finding solutions to unexpected challenges that arise.

This is a full-time permanent role and we can offer a mix of working from Bella Vista office and work from home each week.

About you:

• Ideally, you will have experience working in aged care or community services industry.
• Previous experience in a phone-based sales role or similar would be advantageous.
• Attention to detail, strong time management skills, and confidence in using computer systems to an advanced level.
• Previous customer service and service coordination experience.
• Strong communication and influencing skills, particularly over the phone.
• A professional, friendly and clear phone manner.
• Strong empathy and influencing skills.
• A positive problem-solver with a passion for helping people.

About KinCare:

We have a 28-year track record of supporting older Australians and people with a disability to live independently. We’re committed to improving the quality of life and health & wellbeing for our customers through tailored in-home care services.

It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

Prior to commencement, every successful candidate must complete a mandatory National Police check, Work rights check and provide proof of full vaccination against Covid-19.

If this sounds like the role and workplace for you, apply now!

Further information can be obtained by visiting: www.kincare.com.au