Home Care Package - Administrator

  • Bella Vista NSW 2153, Australia
  • Full-time

Job Description

About the role:
You will be responsible for coordinating and managing the sales support function of KinCare, with a focus on the successful onboarding of new customers.

You will support the sales team with finding tailored customer solutions as well as being the the ‘go-to’ expert within the sales function on all KinCare product sets. Previous Salesforce experience would be great as you will need to troubleshoot system errors and take ownership of data/quality audits.

Other responsibilities include:

  • Support the smooth and coordinated handover of customers from ‘Sales’ (be that HCP Specialists or Customer Care Managers) to Operations to ensure successful on-boarding and enrolment of new customers.
  • Ensure the delivery of QA aligned and best practice administrative process.
  • Ensure data relating to sales and customer onboarding is to the highest standard.
  • Proactively communicate with internal stakeholders to resolve any issues or on-boarding challenges.

Our office is based in Bella Vista with a mix of working from the office and home each week.

About you:

  • Ideally, you will have knowledge and experience of the Aged Care funding process.
  • Demonstrated experience as an administrator in a business to consumer sales /service (required).
  • Advanced computer skills (word, excel, PPT) and customer management system (Salesforce highly preferred).
  • Strong relationship and communication skills.
  • Organised, process focused, detail focussed with a customer centric sales focus and approach.
  • Exceptional time management skills with ability to work under pressure.
  • A passion for helping vulnerable and elderly customers and their families.

About KinCare:

We have a 28-year track record of supporting older Australians and people with a disability to live independently. We’re committed to improving the quality of life and health & wellbeing for our customers through tailored in-home care services.

It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

Prior to commencement, every successful candidate must complete a mandatory National Police check, Work rights check and provide proof of Covid-19 vaccination.

If this sounds like the role and workplace for you, apply now!

Further information can be obtained by visiting: www.kincare.com.au

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