Khazna was founded in 2019 with a mission to improve the financial well-being of 20M+ underbanked Egyptians, who have little access to formal financial services by providing access to convenient, effective and secure smartphone based financial services. We are consistently on the lookout for rock stars to help us solve for financial inclusion

Job Description:

• Executing promotional SMSs and PNs
• Monitoring, configuring and improving all transactional and operational comms sent to our users on APP
• Making sure that comms are sent to our users in every action they take on Khazna app or Khazna card
• Cooperating with Khazna’s tech team and product team on users’ journeys on all services on our app and spotting the missing steps and filling it with the right comms to deliver most users’ experience and satisfaction and to build trust and credibility.
• Cooperating with the support team to be updated with most common and repeated complaints from our users and delivering the optimal solution.
• Leading experiments and delivering the best practices
• QCing messages and content
• Copywriting in some cases
   

Requirements:

• Minimum 1 year experience with operations
• Knowledge of CRM
• Good understanding of Fintech
• Good understanding of database structure
• Basic knowledge of SQL
• Good with excel and google sheets
• Perfect communication skills
• Good with wording (Arabic)

Skills and Qualifications:

• Good knowledge of excel and google sheets
• Basic knowledge of SQL
• Knowledge of online marketing methods and best practices
• Attention to detail, to manage the integrity of the CRM data
• Strong communication skills along with a customer-oriented attitude
• Demonstrated ability to convey a sense of urgency, openness to new ideas, inclusion and diversity, integrity, customer focus, and respect.