At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

The IT Support role will primarily provide technical assistance and support to incoming queries and issues related to network, computer systems, software, and hardware.

Reporting to the IT Operations Manager you will form part of the Australia IT team to help support all regional studios. 

Responsibilities:

• Serve as primary contact for users seeking technical support.
• Problem-solving ability to diagnose and resolve technical issues.
• Provision hardware/software solutions as required by users.
• Help oversee and maintain the Australian IT network.
• Support studios, service lines and business units in compliance with internal policies and client requirements.
• Work with the local team to complete significant uplift works for studio's IT infrastructure.
• Help develop and/or improve upon existing IT solutions to serve new service line requirements.
• Update database to track IT assets and their deployment.

• Experience in IT role delivering infrastructure, applications, and IT service support.
• Working experience in networking principals (TCP/IP, Switch and firewall configurations, VPN)
• Exposure or working experience in a Windows Active Directory/ Office 365 hybrid environment.
• Technical knowledge of Windows desktop environment. Hands-on troubleshooting experience. Familiarity with Mac OS also considered favorably. 
• Moderate experience or exposure to virtualized environments (ESXi, VSphere).
• Ability to work unsupervised and use good judgment to prioritize tasks.
• Able to manage sensitive and sometimes confidential information.

• Work-Life Balance
• Positive Working Environment