Keona Health is changing the way patients are interacting with their doctors. Are you on hold when you call your doctor’s office? Is it easy to schedule online? Are you playing phone tag with their office?

Bring cutting edge customer service trends to healthcare. We are leading the development of healthcare’s only modern, AI-based CRM. Join our company during this period of growth!

This is a 100% remote work job that covers full health benefits for you and your family, including stock options. We help our employees grow to the next level, taking on advanced experience. 

For more information, see https://www.keonahealth.com

This job is permanently 100% remote with some travel to customer sites.

The Sales Professional Services Consultant will work closely with onboarding and sales teams to customize software and train customers in its use. As a start-up company in the middle of scaling, the role will require you to be a jack-of-all-trades. You'll end up working on things like customer success, upsells, onboarding, customer tasks, product demos, training, and be a subject matter expert for all things related to patient access to care. Candidates excited about creating a great customer experience would be a great fit for this role.

Experience

• Experience training and onboarding a complex software product that requires lots of customization
• Understand and document contact center workflows, both for clinical & non-clinical
• Our ideal candidate has experience in a Contact Center Ops inside healthcare
• Partner with internal team members to scope and deliver new client opportunities
• Design solutions and surface issues before they become real problems
• On-time delivery of client onboarding projects
• Manage potentially unmotivated or demanding client personalities
• Experience leading executives to the right decision
• Familiar with Schmitt-Thompson Clinical Content
• Foster a collaborative environment within the project team
• Nursing certification and experience a plus
• Familiar with Keona and Health Desk a plus

• 2+ years’ experience delivering complex software solutions
• Proficient at presenting to groups & executives (demo)
• Fantastic customer service
• Proficiency in SQL, Excel, and Visio
• Superior time management, prioritization, and coordination skills
• Self-motivated & able to see own way to hit deadlines
• Works well in an unstructured, sometimes ambiguous environment
• Willing to work 100% remote with possible travel (once COVID is over)

All your information will be kept confidential according to EEO guidelines. 

Only US residents will be considered for this opportunity