Already recognized as a leader in inquiry-based learning, Kentucky Science Center is advancing a statewide science literacy campaign to encourage people of all ages to explore science in everyday life. Its flagship location on Louisville, KY’s historic Museum Row, welcomes visitors from across the globe with 3-floors of interactive exhibits and films on a 4-story screen. With daily programming for children, families, and adults, Kentucky Science Center plays an ongoing role in the region as a resource for caregivers and teachers, a gathering place for the science community, and a chosen source of entertainment for all. Its designation as the State Science Center of Kentucky in 2002 underscored Kentucky Science Center’s history of reaching all audiences through its mission to DO SCIENCE in ways that are engaging, educational, and entertaining to inspire a lifetime of learning

Starting pay of $17 per hour.

As a Visitor Services Specialist you will:

• Ensure the highest quality of sales and customer service at the Ticket Desk and Gift Shop. 
• Enter transactions accurately into the sales system.
• Report to work in a timely manner and successfully manage timed tasks. Maintain cleanliness and organization of assigned workspaces. 
• Perform all daily opening and closing operations such as safe counts, report verification, and locking/unlocking doors.
• Be the initial department contact for elevated customer concerns during shifts, such as sale refunds.
• Ensure the team acts a central information point for all operations, including but not limited to all programs, exhibits, theater films, marketing, membership, special events, and any other event related to Kentucky Science Center.
• Maintain proficiency in membership policies and procedures, such as sales, data entry, and quality checks.
• Assist VS Coordinators with informing and training all VS Representatives on relevant information and processes.
• Ensure team members follow all procedures and processes accurately and efficiently.
• Communicate payment policies and procedures with internal and external customers; follow up and process payments.
• Assist with phone sales, verifying payments, and past due balances.
• Work with other departments to manage rollovers and cancellations for existing reservations.
• Act with tact, diplomacy, and glowing attitude when dealing with internal and external customers.
• Strive to give accurate information 100% of the time.
• Keep VS management team informed of all staff and guest requests, comments, and concerns.
• Work with VS management team to successfully facilitate new hire onboarding. 
• Effectively market Kentucky Science Center products and programs to the public.
• Communicate and work as a team with co-workers and/or volunteers to ensure smooth operation.
• Provide on call coverage for floor staff and troubleshooting of POS.
• Maintain a flexible schedule that can accommodate Kentucky Science Center normal operating hours
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Requirements

• Must be available to work at Kentucky Science Center for normal business hours, 9am-5pm, Saturday through Wednesday.
• Must be at least 18 years of age or older.
• High school diploma or GED required.
• One to two years cash handling and supervisory experience required. Retail experience preferred.
• Experience in an office environment, including answering the phones and data entry.
• A working knowledge of Point-of-Sale systems and standards.
• Strong attention to detail and commitment to a positive visitor experience.
• Able to work efficiently without direct supervision.
• Able to work a flexible schedule: we are a seven day a week operation.
• Problem and puzzle solving skills in both physical and electronic formats.
• A team player with high emotional intelligence.
• A love for continuous learning and growth.
• A commitment to our mission, vision, values, and service philosophy.

Hiring Process  

• Kentucky Science Center celebrates diversity and is committed to creating an inclusive environment for all employees and guests. All employment decisions are based on qualifications, potential, merit, and business need.

Compensation and Benefits

• Starting pay of $17 per hour.
• Full-Time, non-exempt position, working 40 hours per week.
• Employee Assistance Program (funded by KSC).
• Free membership to Kentucky Science Center and Louisville Zoo and hundreds of Science Centers after introductory period.
• Free downtown parking.
• Discounts on tickets, programs, birthday parties and camps.
• Discounts at Subway, in our Gift Shop and participating local vendors.

Reasonable accommodation may be made to those who are able to perform the essential duties of this job.