Already recognized as a leader in inquiry-based learning, Kentucky Science Center is advancing a statewide science literacy campaign to encourage people of all ages to explore science in everyday life. Its flagship location on Louisville, KY’s historic Museum Row, welcomes visitors from across the globe with 3-floors of interactive exhibits and films on a 4-story screen. With daily programming for children, families, and adults, the Science Center plays an ongoing role in the region as a resource for caregivers.  

The Guest Relations Specialist will help oversee the floor of Kentucky Science Center’s flagship facility. The Guest Relations Team (GRT) is responsible for the guest’s experience while visiting Kentucky Science Center, serving as an ambassador and host for guests and ensuring their safety while providing an engaged and participatory experience. The GRT will have enough knowledge of programs and exhibits to ensure guests know how to interact with exhibits and learn about programmatic opportunities. The GRT will be able to talk about the benefits of membership and reciprocal programs. The GRT will help facilitate general upkeep of exhibits and experience and be able to call for support when needed. The GRT will work closely with managers of various departments to keep open communication of needs and goals.

Responsibilities:  

•    Making rounds and checking on guests
•    Ensures visitors have fun and participatory experiences 
•    Ensures excellent communication with guests upon visits
•    Stays informed of Science Center operations and effectively communicates information to guests
•    Knowledgeable about memberships, education, and programmatic opportunities
•    Communicate and work as a team with co-workers and/or volunteers to ensure smooth operation 
•    Assist Guest Relations Team
•    Work alongside Guest Relations Coordinator to learn their role in preparation for career advancement
•    Receive information and feedback from the Guest Relations Team and use it to create content to be shared in Guest Relations meetings and bi-weekly newsletters
•    Work with management teams to facilitate lunch and break schedules to ensure constant coverage on the floor
•    Watch for potential hazards and repair needs, follow up on the removal of hazards and repair needs, and maintain proper staging
•    Facilitating emergency procedures 
•    Will be present in the Flagship Facility most Saturdays and Sundays and evening events
•    Daily preparation and general responsibilities
•    Perform other duties as assigned
 

•    A glowing attitude and the desire to inspire lifelong learning in others #ScienceForAll
•    Experience in a retail / attraction / hospitality / museum setting
•    Extraordinary problem solving and leadership skills, exercise good judgement, the ability to be self-directed, organized, excellent guest service, dynamic presentation skills, accurate and detail oriented, with the ability to handle fast paced environment in a friendly and professional manner
•    Experience with computer systems, including Microsoft Office suite
•    Creative imagination and vision to promote the Science Center’s mission, goals and strategic direction to multiple and diverse audiences.
•    Ability to plan, organize, and manage a wide range of diverse activities to meet goals and priorities, and to organize files and projects
•    Ability to multitask and meet project deadlines
•    Ability to identify and solve problems independently
•    Ability to be detail-oriented in a distracting and changing environment, meet deadlines and perform more than one task at a time
•    Ability to work creatively within limited resources
•    Ability to support other staff and be a quality team member, and to generate a friendly, upbeat, high-energy level and positive attitude among team members
•    Ability to communicate operational information, including policies and procedures in a professional manner; and to write and communicate effectively with staff, volunteers, and outside contractors
•    Ability to work collaboratively as a team member and act with tact and diplomacy and deal effectively with the public, contractors, and Board members
•    Flexible schedule that includes most weekends, evenings, and holidays

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Compensation and Benefits    

•    Full time non-exempt, 40 hours per week.
•    Starting between $15-$17 per hour
•    Paid Time Off (Vacation, Sick, Holidays)
•    Health Insurance (partially funded by KSC)
•    Disability (funded by KSC)
•    Life Insurance (funded by KSC)
•    Retirement plan (match funding provided by KSC)
•    Employee Assistance Program (funded by KSC)
•    Optional benefits – dental, vision, supplementary life
•    Flexible and Dependent Care savings account
•    Free downtown parking
•    Casual Dress Code
•    Free membership to Kentucky Science Center and Louisville Zoo and hundreds of Science Centers after introductory period
•    Discounts on tickets, programs, birthday parties and camps
•    Discounts at Subway, in our Gift Shop and participating local vendors

Reasonable accommodation may be made to those who are able to perform the essential duties of this job.

Kentucky Science Center requires that all team members provide proof of COVID-19 vaccination.