At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and amplify the moments that matter in life.

Next to our passion for technology we’re very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future – boldly, customer-focused and with a strong team spirit.

Roles:

• Responsible for building, maintaining, and scaling strong, long-term relationships with most valuable clients (key accounts).
• Bridging the gap between the client and internal teams to ensure client satisfaction, maximize retention, and drive strategic revenue growth.

Responsibility

• Relationship Management:
  • Primary Point of Contact: Serve as the dedicated liaison between key clients and internal departments (sales, support, product).
  • Trust Building: Develop deep, trust-based relationships with client stakeholders and executive decision-makers.
  • Client Retention: Proactively address client pain points and resolve escalations swiftly to ensure high retention rates.

• Strategic Growth & Revenue:
  • Account Planning: Develop and execute strategic account plans to meet both the client’s goals and the company's business objectives.
  • Up-selling & Cross-selling: Identify expansion opportunities within existing accounts to introduce new products or services.
  • Contract Renewals: Lead the negotiation and successful renewal of long-term client contracts.

• Cross-Functional Collaboration
  • Voice of the Customer: Feedback client insights, market trends, and product needs to internal product and marketing teams.
  • Service Delivery: Partner with operations and customer success teams to ensure deliverables are met on time and exceed client expectations.

• Performance Tracking & Reporting
  • OKR Management: Track, analyze, and report on key account metrics (e.g., account health, revenue growth …).
  • Business Reviews: Conduct regular Quarterly Business Reviews (QBRs) with clients to demonstrate value and ROI

• Microsoft Office Suite: Word, Excel & Powerpoint

• Technical & Design Software
  • CAD & Documentation: AutoCAD for reviewing and drafting schematic diagrams, riser diagrams, and floor layout plans.
  • Configuration Tools: Proprietary manufacturer software for configuring IP-based PA systems, digital audio matrices, and network cameras.

• Business & Productivity Tools
  • CRM & Pipeline Management: Salesforce, SAP, or similar platforms for tracking key accounts, leads, and sales forecasting.
  • Design & Administration: Adobe Photoshop / Image Editing tools for preparing clean administrative documents, project mockups, or presentation visuals.

Regular working time: 

• 9 AM – 6PM Mon to Fri