At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and amplify the moments that matter in life. 

Next to our passion for technology we’re very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future – boldly, customer-focused and with a strong team spirit. 
 

As Team Lead Digital Workplace, you will own the end-user technology experience for roughly 3,800 associates across 50+ countries, from device lifecycle and productivity tools to collaboration platforms and self-service automation. You report to the Head of IT Platforms and are part of the IT Platforms leadership team.

This role combines technical depth with service management leadership. You will modernize how Keenfinity's workforce is equipped, supported, and enabled, driving a shift from manual, ticket-heavy operations toward automation and self-service. You will also govern the relationship with the managed service provider responsible for end-user services, ensuring quality and cost efficiency.

Key Responsibilities

Digital Workplace Operations & Modernization

• Own the Digital Workplace domain end to end: client devices, Microsoft 365, collaboration tools, printing, virtual desktop infrastructure, and end-user support processes.
• Drive the modernization of device management and client lifecycle processes.
• Evaluate and optimize the productivity and collaboration platform strategy to balance user experience with cost control.
• Establish self-service capabilities: automated application deployment, streamlined onboarding and offboarding, and ServiceNow catalog automation.

Service Management & MSP Governance

• Govern the managed service provider relationship for end-user services, focusing on SLA performance, accountability, and continuous improvement.
• Drive ticket reduction through automation, shift-left strategies, and improved self-service adoption.
• Own the service catalog for Digital Workplace and ensure cost transparency per service and per business unit.

Team Leadership

• Lead and develop a team of Digital Workplace engineers and specialists.
• Create a culture of user focus, process discipline, and operational quality.
• Ensure the team maintains the right skills to cover both daily operations and project delivery.

Cost Optimization & Transparency

• Build and maintain cost transparency for Digital Workplace services, contributing to central financial reporting and software asset management.
• Identify and execute cost reduction opportunities through vendor consolidation and contract renegotiation.

Business Support

• Ensure the Digital Workplace environment supports clean business separation: portable device management, transferable configurations, and documented processes.
• Support business portfolio changes with clear user and device inventories per business.

Education: Degree in Computer Science, Information Technology, Business Informatics, or a comparable qualification.

Experience

• 7+ years of experience in end-user computing, digital workplace, or client management, with at least 3 years in a team lead or senior technical role.
• Strong hands-on experience with Microsoft workplace technologies, including SCCM, Intune, Autopilot, Active Directory, Entra ID, Group Policy, and Microsoft 365 administration.
• Experience managing or governing outsourced end-user service delivery through managed service providers.
• Background in ITSM tooling (ideally ServiceNow) and service catalog design.
• Experience in multi-site, international environments. Manufacturing or B2B product company experience is advantageous.

Core Competencies

• Microsoft client management and modern workplace architecture.
• MSP governance, SLA management, and vendor accountability.
• ITIL foundations and service management practices.
• License management and cost optimization.

Personal Profile

• Service-minded leader with a strong sense of user experience and operational quality.
• Pragmatic and hands-on, comfortable working at both strategic and operational levels.
• Takes a data-driven approach to decisions, with a focus on measurable outcomes such as ticket volumes, cost per user, and SLA performance.
• Clear communicator who can engage with both technical teams and business stakeholders.
• Comfortable in an evolving, fast-moving environment where priorities shift.

Keenfinity benefits includes:

⚖️ Flexible work conditions (2 days of HO)

🧑‍⚕️ Health insurance and medical office on site (nutrition, psychology, physiotherapy and general clinic)

🍽️ Canteen

🅿️ Free parking lot

🏋️ Sports and health related activities (gym) 

📚 Training opportunities (i.e., technical training, foreign languages training) & certifications

📈 Opportunities for career progression and continuous professional development

🌐 Exchange with colleagues around the world

💲 Access to great discounts in partnerships and products

🌍All our positions are open to people with disability

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At Keenfinity we don’t just build innovative solutions — we shape a smarter, more connected world through technology. 

We value different backgrounds, ideas, and experiences and we’re committed to growing, learning, and celebrating success as one team. Everyone is welcome here — we foster an environment where everyone is respected, valued, and encouraged to be their authentic self. 

Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.