Business Development Manager

  • 8, Jl. Kemang Raya No.54, RT.8/RW.2, Bangka, Kec. Mampang Prpt., Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12730, Indonesia
  • Full-time

Company Description

Kata.ai is an Indonesian Conversational Artificial Intelligence company, focused on understanding human conversation so we can empower the way humans collaborate with technology. Kata.ai's Natural Language Processing (NLP) technology powers multi-purpose intelligent virtual assistant for major corporations in Indonesia across different industries, such as Telkomsel, Unilever, Indosat Ooredoo, Hutchison 3 Indonesia, Bank BRI, Alfamart, CIMB Niaga, and Pegadaian. 


Our company's goal is to offer a natural language dialogue engine that enables enterprise and SME to create their own intelligent virtual assistant to perform conversational activities ranging from product marketing to behavioral data gathering via commonly-used social and chat apps. So their brand can build engaging interaction and serve their customers better. 

Job Description

  • Serve as the lead point of contact for all customer account management matters
  • Discover and identify customer's pain points and areas of improvement that might be relevant to our solution offers
  • Collaborate with Product & Partnership team to identify and grow opportunities within the territory
  • Conduct initial solution pitch together with Kata's partners
  • Help and guide partners to explain Kata's product in the customer
  • Build long-lasting customer relationships by understanding the needs through Kata's product
  • Negotiate contracts and close agreements to maximize profits and meet sales quotas
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Keeps management informed by providing clear visibility on account status and deal operations progress in daily/weekly/monthly through comprehensive account reporting
  • Assist with challenging client requests or issue escalations as needed

Qualifications

  • Proven work experience as an Account Manager, Key Account Manager, Business Development Manager, Junior Account Manager, or relevant role
  • Minimum 1 year of experience in Sales Management within the IT Industry (B2B)
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM tools
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation, and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales or relevant field

Additional Information

Perks:

  • Medical insurance
  • Work from home most of the days
  • Flexi working hours