Karshare is the UK’s first car sharing platform aimed solely at serving communities within their neighbourhoods. Using smart technology and a contactless process we connect renters with car owners, giving those with cars the opportunity to earn extra income while providing quickly and easily car rental to those who need it.

Having launched in 6 cities across the UK, Karshare is now in a fast growth phase with plans to expand in these cities. We have now created a new role for a Customer Credit Manager who will support our business to manage essential costs and recoveries, ensuring our ongoing profitability. As this is a new role you will need to be a self starter who can devise new processes to recover as much outstanding debt as possible and act autonomously.

Through car sharing, we are creating a more sustainable, shared future, where having a car can be seen as a choice, not a necessity. Join us!

Key responsibilities

• Monitor Fines and Charges once initially recorded by the CS team
• Collect payments from available payment methods by liaising with Renters
• Issue invoices where other collections methods fail and follow these up
• Liaise with renters to settle disputes
• Issue Legal letters to outstanding debtors and follow up
• Ensuring that these debtors are suspended / banned from using our services
• Ensure that all actions are recorded correctly
• Help set up new template emails and processes to maximise recoveries
• Any other responsibility as required within your skillset

About you

• Experience in Claims Handling (ideally within fleet management), or Accounts receivables
• Numerate, comfortable working with spreadsheets and payment systems (e.g. Stripe)
• A good understanding of Customer Service, and an enjoyment of working with customers
• An understanding of the importance of a good process and following the steps to record actions
• Organised and committed to working cross functionally
• An excellent communicator (both verbally and through written communications)
• Experience working in a fast paced, start-up environment

Your key characteristics

• Passionate about Karshare’s purpose, to create a world where we never have more cars than we need.
• Purpose driven: you want Karshare to succeed because you understand how car sharing can help create a more sustainable future.
• Empathetic: You want to help our customers when they get into these situations that are often unexpected and upsetting.
• Resilient: You’ll need to speak to customers to help them understand why they have costs to pay us, and to help them find a solution.
• Determined: You’ll need to stick to your guns when chasing payments and have the right information to had to justify the payments needed

Our values

We are looking for an exceptional individual who is passionate about our core values:

• Doing more with less.
• Whatever the problem is, we own it.
• We pay attention to detail.
• We listen to understand how to do better.
• We learn when we fail and don’t blame.
• We are humbly curious to do better.

Salary

Up to £26,0000 depending on the location and experience of the candidate.

Location and working hours

This role will be based remotely working from home although we do have a very centrally located office 2 minutes from Tottenham Court Road tube which you are very welcome to use.

Monday to Friday 9am to 6pm.

Benefits

All Karshare employees also benefit from:

• Extra holiday day on your birthday.
• 25 days holiday plus 8 bank holidays. In addition an increase of 1 day every year after 2 years of service up to a maximum of 28 days.
• Standard contributory pension scheme.
• 5 free rental days a year using a car from our platform.
• Flexible working hours/environment.
• Up to 2 employee social responsibility days per year to use to volunteer for a cause or charity of your choice.
• Professional development opportunities, including an annual learning and development budget.