Import / Export Customer Service Representative

  • Full-time

Company Description

The Karl Gross group is an international freight forwarding and logistics service provider. Our roots go back to 1876 when Karl Gross was founded close to Bremen, Germany.

Nowadays, Karl Gross is active and present in many countries of the world and provides freight forwarding and logistics services according to the corporate motto “Better logistics for you”.

Specialized teams cater to the individual needs of our clients. We take on our clients’ logistics challenges and create tailor-made solutions.

Some challenges are bigger than others. Our way of meeting these is out-of-the-box-thinking leading to favorable solutions for our customers. Our basis: profound education and vast professional knowledge of our team members allowing them to work self-reliantly.

Holding own offices in Germany, The Netherlands, Egypt, China, Vietnam, Chile and the US, we are on site at the crossroads of international and intercontinental freight traffic. A worldwide network of carefully selected, strong local partners enables us to respond to our customers' logistics demands reliably and flexibly almost anywhere in the world.

Job Description

 

  • Handling daily ocean and air import and export shipments from quoting until invoicing
  • Requesting rates from carriers, airlines, truckers, coloaders, agents etc and quoting transport services to client according to their inquiries and needs;
  • Providing expert advise to clients regarding logistic processes, documentation, inspections, letters of credit, or any other shipping questions which may arise;
  • Booking, arranging for or confirming cargo space with carriers;
  • Arranging pick up of cargo to port or delivery of cargo to final destination;
  • Preparing and/or processing export declarations, including the required ‘electronic export information’;
  • Assisting/ forwarding all necessary information and documentation to Customs Broker in order to clear shipments in accordance with U.S. government regulations;
  • Preparing and/or processing common carrier bills of lading or other shipping documents;
  • Issuing bills of lading or equivalent documents;
  • Preparing or processing consular documents or arranging for their certification;
  • Preparing or processing delivery orders;
  • Preparing and/or sending advance notifications of shipments or other documents to agents, shippers or consignees as required;
  • Coordinating the movement of shipments between origin and destination;
  • Tracking shipments and sending regular status reports to clients;
  • Data input/ logging files;
  • Communicating with all external and internal partners as well as customers to ensure smooth transport arrangement;
  • Operating according to our Standard Operation Procedures;
  • Support with General Office duties
  • Report to Director of Operations

 

 

Qualifications

 

  • High school degree required;
  • 3-5 years experience with Ocean Import and Exports (required);
  • 3-5 years experience with Air Imports and / or Exports (preferred);
  • Strong Understanding of Ocean Import and Export regulations and documentation;
  • Experience in using and navigating CargoSoft software is a plus;
  • Attention to detail and excellent oral and written skills required, customer service experience required;
  • Proficient in Microsoft Office including Outlook, Word and Excel.

 

 

Additional Information

At Karl Gross Logistics (USA), Inc. in Gardena, CA you will be part of a new office with great chances of advancement.
We also offer:

  • Competitive pay
  • Paid time off: Holiday, Vacation and Sick
  • Medical, Dental and Vision plans

Must pass a background check.
Must provide references who can confirm 3-5 years experience with ocean import and exports.

Karl Gross Logistics (USA), Inc. will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.