Junior Account Manager

  • Level 3, 125 Saint Georges Bay Road, Auckland, Auckland, New Zealand
  • Full-time

Company Description

ABOUT KAMI

Kami is an award-winning startup based in Auckland and the fastest growing tech business in New Zealand. Our founders were finalists for New Zealander of the Year in 2021 for innovation. Our cloud-hosted digital classroom application is a global market leader, improving the lives of 30 million teachers and students in 180 countries. We are driving a digital transformation of the school classroom by enabling educators to create a more engaging and collaborative learning experience and enhance learning for all. 

With a hyper-diverse 60 member team based in Auckland, USA, Europe and South America we’re really proud of all the accomplishments and milestones we’ve achieved so far. This is a chance to experience life as a member of Aotearoa New Zealand’s most vibrant work culture.

Job Description

We have paying customers in almost a hundred countries and our product has some of the world’s most passionate users. We need diligent, energetic Account Managers to achieve our vision for a better way of learning for teachers, students and to maximise the benefits for their organization.

Persistence, resilience, and self-discipline are a requirement for success. At Kami, successful account managers find advancement, personal fulfilment and are well rewarded.

A day in the life of an AM at Kami...

•Interact with customers around the world via email, zoom, social media, and chat. 

•Develop your accounts, helping the customer to grow usage across their institution

•Manage the subscription renewal process and find creative solutions to overcome any objections, issues or barriers, and developing opportunities for expansion

•Become a trusted resource for your accounts, their trusted gateway to Kami

•Provide feedback to Kami leadership team to drive continuous process improvement, automation of repetitive tasks, and the customer experience  

•Consistently meet agreed targets for subscription renewal and expansion   

Qualifications

You have...

•Experience working in a high-energy, fast-growing startup environment

•Passion for educating customers and helping them solve problems and achieve their goals

•A helpful, consultative approach and ability to influence and to control a conversation

•The communication skills to clearly explain the benefits of a solution 

•You ask great questions to uncover problems faced by your customer’s organization.

•A self-starter with a track record of success

•A track record as a valuable team player

Additional Information

Why Kami? 

•Great team: Founded by successful startup veterans and passionate engineers. A fun, very diverse, transparent and vibrant start-up culture that empowers all of our people to be leaders.

Happiest customers: Helping thousands of schools around the world through the digital transformation of education for the 21st century. Just read our reviews.

Great Product with Huge Potential: Already used by 29M users in 180 countries - spread primarily by word of mouth. One of the world’s favourite classroom apps and fastest-growing edtech vendors worldwide. (Forbes “100 to Watch” list in 2021)

Well-funded: Raised capital from top-tier investors in USA and NZ/Australia

•Powerful Partners: Kami is a premiere partner of both Google and Microsoft.

•Make an Impact: Help us progress the digital transformation of K-12 education for 21st-century learning, with our student-centric learning environment. 

•Goodies: International travel opportunities, work from home, team events in New Zealand, and more!

Kami is an equal opportunity workplace, and we would like to hear from all qualified applicants. If you have a disability or any special needs that we might need to accommodate, please let us know.

Please note that due to current border closure in New Zealand, we can only consider applicants currently in the location of the role and a valid visa to apply.

If this sounds like the role for you then apply now and let's talk!