Customer comes first and everything we do is to meet our customer needs. To set up processes and build people who are able to work in synergy to achieve the highest level of customer satisfaction before and after sale and create a customer for lifetime.

• Job Description(JD) : Ensure that the Service Department contributes to CS by providing optimal customer care.
• Increase customer market share.
• Meet dealerships sales goals (various).
• Establish Yearly Staff Training Targets
• To prepare and submit accurate KPI report by end of every month.
• Identify potential Service & Service Parts marketing opportunities.
• Audit & review General Tools and Equipment maintenance register every month.
• Audit & review open and closed RO on a daily basis.
• To monitor & audit Toyota Warranty Claims on monthly basis.
• Ensure Safety & 4S in workshop, and customer vehicle care
• To audit the results of Quality Control Inspections
• To monitor FIR's sent to TKM
• Attend all new model-training courses and conduct in-house training for all technicians.
• Audit & ensure all required Special Service Tools are available and in good working order.
• Conduct regular Technician meetings
• To conduct regular internal meets between parts, service & sales.
• Monitor, record and identify the causes of vehicle carryovers & Repeat repairs
• Monitoring product technical bulletins and repair manuals.
• Motivate the Customer Service Staff.
• Conduct Analysis of Market Competitors, Market Conditions & Campaign Effectiveness.
• Advise SAs possible sales and profit opportunities

Ensure TQS & TSM standards are always maintained

Degree or any pG

People management, Automobile Experience preferred in service insustry.