Your Payroll Department (YPD HCM, Inc.), a division of Kaizen CPAs + Advisors, provides payroll, HR, Workers Comp, 401K, Time and Attendance and General Ledger solutions to its clients. Our team relieves the burden of tedious, time-consuming payroll processing, so our clients can focus on what they love to do.

We are seeking a friendly, reliable payroll customer service representative to join our growing team! This is a full-time position (40 hours per week) located in Antioch, Illinois (60002). 

As YPD Payroll CSR, You will:

• support your assigned payroll clients, process payrolls for assigned clients, ensure accuracy of employee set ups, check work prepared by fellow CSRs.
• process payrolls and manage client needs regarding employee set up, processing payrolls and producing reports that fit clients’ needs. 
• be responsible for coaching your clients on their use of our payroll software and related payroll systems.
• Troubleshoot problems arising with payroll software and payroll related systems
• Support clients in use of time & attendance software/hardware
• Work with a team to revise our procedures to respond to external changes like software changes and law changes 

Daily/Weekly Tasks include:

• Ensure all submitted payrolls are processed completely and accurately 
• Ensure assigned clients are billed appropriately
• Initiate client correction runs
• Manage your day/week so that all daily, weekly, monthly, quarterly and annual processes are timely and accurately completed
• Respond to and resolve client inquiries in a timely manner
• Coach clients on use of payroll software as needed
• Upload retirement plan data
• Support internal accounting staff needs

The ideal candidate will also possess the following skills:

• Prior knowledge of iSolved payroll system; preferred but not required
• Tech savvy - quick learner who is comfortable with technology and able to problem-solve issues where software is not intuitive
• Ability to work well and quickly under pressure
• Strong 10-key typing skills
• Excellent customer service experience
• Open to change and willing to learn

Your Payroll Department (YPD) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.