About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

The Kaelo Health Core Servicing Consultant is responsible for responding to queries, managing complaints, troubleshooting service problems and providing general information regarding our products. Manage our customer experience with excellence and accuracy. 

KEY OUTCOMES (not limited to) 

Manage incoming queries and outbound responses with: 

- Members 

- Service Providers  

- Intermediaries  

Provide product specific information  

Assess and determine when there is an operational query 

Identify and escalate priority issues  

Manage and resolve customer complaints 

Maintain client information   

Complete administrative tasks

PERSON DETAILS: WORK EXPERIENCE 

REQUIRED 

1 – 3 years call centre experience preferably with short-term insurance and health industry knowledge and experience 

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY 

REQUIRED 

Matric Certificate  

TECHNICAL SKILLS OR KNOWLEDGE 

REQUIRED 

Knowledge of customer service practices and principles 

Excellent listening, verbal and written communication skills  

Ability to handle stressful situations appropriately  

Proficient in Microsoft and Excel  

Call centre systems and multi-tasking 

Personal Attributes

•       Accountability
•       Action orientated
•       Collaborative
•       Communication
•       Business writing skills
•       Manage complexity
•       Problem solving skills
•       Decision thinking
•       Encourages engagement
•       Resilient and adaptive
•       Resourceful
•       Demonstrates self-awareness
•       Purpose driven
•       Significance and values orientated