About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Shape the Future of Healthcare Delivery

We are looking for an experienced and patient-centred Medical Advisor to join our growing Virtual Care & Clinical Services team.

This is an exciting opportunity for a clinically strong medical practitioner who is passionate about digital health innovation, value-based care, and expanding access to quality healthcare through technology-enabled solutions.

As part of a dynamic and evolving healthcare environment, you will play a key role in delivering high-quality virtual clinical care while contributing to the ongoing advancement of scalable, patient-focused virtual healthcare services.

If you are a forward-thinking clinician who thrives in a fast-paced environment and is excited by the future of healthcare delivery, we would like to hear from you.

About the Role

The Medical Advisor – Virtual Care & Clinical Services is responsible for delivering evidence-based virtual healthcare consultations within a managed care framework, ensuring safe, effective, and patient-centred care aligned to clinical governance standards and best practice protocols.

The role combines direct patient care with broader contributions to clinical quality, healthcare innovation, operational excellence, and continuous improvement within the virtual care environment.

Working within a multidisciplinary and technology-enabled healthcare ecosystem, the successful candidate will contribute to improving patient outcomes, enhancing healthcare accessibility, and supporting the organisation’s strategic virtual care objectives.

Key Responsibilities

The successful candidate will:

• Deliver high-quality virtual consultations across acute, chronic, preventative, and wellness-related healthcare needs
• Apply evidence-based clinical decision-making within managed care and virtual healthcare frameworks
• Support chronic disease management and continuity-of-care initiatives
• Ensure adherence to clinical governance standards, treatment protocols, and regulatory requirements
• Maintain accurate and compliant clinical documentation and digital healthcare records
• Identify and appropriately escalate clinical risks and patient safety concerns
• Participate in clinical audits, quality improvement initiatives, and protocol optimisation
• Collaborate with multidisciplinary clinical, operational, and technology teams to enhance service delivery
• Contribute to healthcare innovation and the ongoing evolution of virtual care services
• Support positive patient experiences through empathetic, patient-centred engagement

Minimum Requirements

• MBChB or equivalent recognised medical qualification
• Independent registration with the HPCSA as a Medical Practitioner
• Minimum 5 years’ post-community service clinical experience
• Strong clinical decision-making capability and patient safety orientation
• Experience within general practice, family medicine, emergency medicine, internal medicine, primary healthcare, or a related field
• Proficiency in digital healthcare systems and technology-enabled healthcare delivery
• Strong written and verbal communication skills

Advantageous Experience

Preference will be given to candidates with experience in:

• Managed care or medical schemes
• Telemedicine or virtual healthcare delivery
• Digital health environments
• Chronic disease management programmes
• Clinical governance and quality improvement initiatives
• Healthcare analytics or outcomes-based care models

What We’re Looking For

We are seeking a clinician who demonstrates:

• A passion for patient-centred virtual healthcare delivery
• Strong professional integrity and clinical accountability
• Adaptability within a fast-paced and evolving healthcare environment
• Excellent communication and relationship-building skills
• A collaborative and solutions-driven mindset
• Interest in healthcare innovation and digital transformation
• Commitment to clinical excellence, quality care, and continuous improvement

Why Join Us?

This role offers the opportunity to:

• Be part of a progressive and growing virtual healthcare environment
• Contribute to the future of digitally enabled healthcare delivery
• Work alongside multidisciplinary healthcare and technology professionals
• Influence healthcare innovation and patient experience initiatives
• Grow your expertise within managed care, digital health, and virtual clinical services
• Make a meaningful impact on healthcare accessibility and patient outcomes