About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

The purpose of this role is to support and empower members and their dependents reaching out for specialised coaching services.

KEY OUTCOMES

• Assessment of coaching need
• Provide coaching support in terms of life coaching, leadership coaching, parent coaching and career guidance.

Qualifications

REQUIRED

• Minimum of 3 years coaching experience

PREFERRED

• Experience in the EAP field or knowledge of the field is preferable

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY

• NLP Life Coaching or equivalent qualification

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

• Proficient in relevant computer applications
• Required language proficiency
• Knowledge of customer service principles and practices
• Knowledge of call centre telephony and technology
• Good data entry and typing skills
• Knowledge of administration skills and processes

•       Accountability
•       Action orientated
•       Collaborative
•       Communication
•       Business writing skills
•       Manage complexity
•       Problem solving skills
•       Decision thinking
•       Encourages engagement
•       Resilient and adaptive
•       Resourceful
•       Demonstrates self-awareness
•       Purpose driven
•       Significance and values orientated