Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

High Level Job Description

Seeking a dynamic and results-oriented Systems Department Lead to join our growing team. In this critical role, you will oversee the design, development, implementation, and maintenance of our existing and new systems as well as integrating to 3rd party systems. You will lead a team of talented business analysts, developers as well as other 3rd party vendors, fostering a collaborative and innovative culture that drives continuous improvement. You will be working in a fast paced environment. ensuring you deliver solutions that align with our business goals and support our operations effectively.

Job requirements:

• Co-ordinate a team of talented business analysts, developers as well as other 3rd party vendors, providing guidance, mentorship, and performance management.
• Develop and implement comprehensive IT systems project plans that aligns with the overall business objectives.
• Oversee the design, development, and implementation of new software systems and applications, or modifications to existing systems or implementation of 3rd party systems.
• Oversee the entire SDLC and ensuring support is provided for operational systems in the form of Change requests and/or bugs.
• Ensure the ongoing maintenance and optimization of existing IT systems.
• Manage project budgets and resources effectively, optimizing costs and maximizing ROI.
• Collaborate with business stakeholders to identify and address their technology needs.
• Implement and enforce security measures and procedures to protect sensitive data and systems.
• Implement and enforce software development standards and best practices according to applicable regulation and industry standards.
• Monitor system performance and identify opportunities for improvement.
• Stay up-to-date on emerging technologies and industry trends to drive innovation.
• Maintain Vendor compliance to Kaelo and respond to Customer compliance requests.
• Mitigate of risks as identified.
• Informing senior management and escalating tasks as necessary.
• Be available to provide support for systems and users when they experience issues, including evenings and weekends.
• Any other work under the umbrella of Systems that is assigned to you.

Qualification:

• BSc in Information Technology/Computer Science or similar tertiary education in the IT field

Knowledge/Experience:

• Minimum 5 years experience in a similar leadership role.
• Minimum 5 years experience in software development role
• Minimum 5 years in a similar role with hands-on experience on server and network support
• Proven track record of successfully leading and motivating software engineering teams.

Attributes

• Excellent organisational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Good communication skills.
• In-depth knowledge of software development methodologies (e.g., Agile, Waterfall).
• Experience with software architecture design and implementation.
• Strong understanding of software development tools and technologies.
• Experience with project management methodologies and tools.
• Excellent communication and interpersonal skills, with the ability to effectively influence and collaborate with diverse stakeholders.
• Strong analytical and problem-solving skills with a focus on achieving optimal solutions.
• A proactive and results-oriented approach with a commitment to continuous improvement.

• Accountability
• Action Orientated
• Collaborative 
• Communication Skills 
• Writing Skills 
• Manage Complexity
• Problem Solving Skills 
• Creative Thinking
• Decision Making Skills 
• Efficient and Effective Mindset
• Financial Acumen
• Planning and Organisation 
• Resilient and adaptive 
• Resourceful
• Significance and values orientated