Health and Lifestyle Membership Administrator

  • 1 Neptune Rd, Berea West, Westville, 3629, South Africa
  • Contract

Company Description

About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change.
 

Job Description

The Membership Administrator is responsible for ensuring the seamless onboarding of new members across all Kaelo products. This involves the accurate capturing of the membership and maintenance of member and dependant details in a timely manner.

 

KEY OUTCOMES (not limited to) Level 4 and 5 process elements

Onboarding and Maintenance of Members, Clients and Brokers:

Create member, client or broker profiles

Create policy within membership profile  

Maintain member details

Maintain dependent details

 

Manage Offboarding of Clients:

Manage suspension of member

Manage resignation or termination on member

 

Manage Communication and Relationships:

Liaise with Client Relationship Managers regarding progress and updates

Ensure process is complete by Billing Cycle cut off times

Respond to queries regarding the membership process with both internal and external stakeholder

 

Continuous Improvement:

Identify issues, perform root cause analysis and contribute towards process and system enhancements

Qualifications

SPECIAL REQUIREMENTS

Telephonic etiquette and Professionalism

Customer urgency

 

PERSON DETAILS: WORK EXPERIENCE

REQUIRED

1-2 Years in Membership administration.

Customer service environment experience.

PREFERRED

 

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

Matric

Good Computer knowledge/literacy especially in MS Word, MS Excel and MS Outlook

Certificate in Business management/Office management or Office administration

PREFERRED

FAIS Complaint: RE5 would be advantageous

 

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

Proficient in Excel

PREFERRED

Additional Information

Personal Attiributes 

  • Accountability
  • Action oriented
  • Communication
  • Simple writing skills
  • Planning and organisation
  • Resilient and adaptive
  • Self-development
  • Significance and values oriented