Health and Lifestyle Billing Team Leader (Internal)

  • 52 Corlett Dr, Birdhaven, Johannesburg, 2196, South Africa
  • Full-time

Company Description

About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change.

Job Description

The Health and Lifestyle Billing Team Leader manages the end-to-end billing process and their billing operational team. They are responsible for the accurate reconciliation and maintenance all debtor accounts. They need to attend to and resolve all internal and external billing queries. The Health and Lifestyle Billing Team Leader has the responsibility of ensuring that their team carries out their responsibilities, while keeping the team motivated and efficient.


Maintenance of Policy Holders, Clients and Intermediaries

Profile and policy management

Maintenance of all stakeholder details


Manage Billing Processes and Queries

Process and procedure effectiveness

Resolve billing issues and queries timeously, ensuring appropriate corrective action  

Maintain relationship with Intermediaries and HR department including scheduling for various bill runs and problem resolution

Onsite visits to Human resource departments and brokers from time to time to facilitate smooth operations

Ensure that all processes and procedures implemented are aligned to the set operational framework for the Billing Operations

Ensure that workflow continues without interruption


Prepare and Manage Billing Runs

Prepare, schedule and control bill runs and cycle sizes / migrations

Contribute towards continuous improvement and innovation at process and procedure level


•Manage Billing Reconciliations


•Manage Debt Outstanding


•Manage Intermediary Commissions


•Manage Premium Bordereaux


•Review and approve the debit orders

• Ensure process is complete by Billing Cycle cut off times


People and Team Management

•People and team management

•Ensuring participative leadership and strong communication within the team

•Collaboration with all business areas

•Coaching and peer to peer learning

•Supervising the Health billing team



Reporting and Information Management

Maintain data and information relevant to service and operations for the purpose of conducting analyses that influence service specific decision making.

•Reporting on weekly age analysis

• Attend internal and external meetings


Client and Perception Management

Responsible for assessing, clarifying, and validating the client and intermediary needs on an ongoing basis, maintaining high client satisfaction ratings that are up to the business’s standards

• Liaise with Client Relationship Managers regarding progress and updates

•Manage a small portfolio of a high-profile client

•Weekly check ins with clients

•Implementation of new processes and system enhancement


Best Practise and Continuous Improvement

Identifying opportunities by evaluating current business trends, best practise research and principles.

Working closely with all business units to enhance and promote positive feedback loops and improvements.

Works closely with all managers and teams coaching and mentoring the team’s development and professional skills.


Collaboration and Communication

Improve and drive cross-functional team collaboration through accurate and focused forms of communication



Accuracy and attention to detail

Operate with integrity (high ethics)

Customer centricity

Ability to take initiative and work both in isolation and be a team player




2+ years’ experience in a billing and debt management business area

Credit control and Billing experience

Reconciliation experience



Leadership experience

Healthcare Industry Knowledge






Finance Related Qualification




Computer literacy ,Advanced Excel Skills


Additional Information


  •       Accountability
  •       Action orientated
  •       Collaborative
  •       Communication
  •       Business writing skills
  •       Manage complexity
  •       Problem solving skills
  •       Decision thinking
  •       Encourages engagement
  •       Resilient and adaptive
  •       Resourceful
  •       Demonstrates self-awareness
  •       Purpose driven
  •       Significance and values orientated