Client Relationship Management Administrator

  • 1 Neptune Rd, Berea West, Westville, 3629, South Africa
  • Full-time

Company Description

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change.

Job Description

The CRM Administrator will be responsible for managing and measuring new business, client relationship and general office and distribution development, administration, marketing activities and query resolution. 
BUSINESS UNIT: CRM

KEY OUTCOMES
Business Development
Build relationships with the business development consultants and their stakeholders
Analyse client experiences 
- Identify needs and gaps
- Identify opportunities  
Provide client solutions 
Provide new business solutions
Assist with any business development relevant related administration, events, or marketing activities including quoting
Establish, maintain and support the business development consultants and their clients

Manage and Maintain Intermediary Relationships
Onboard, educate and train new intermediary
Maintain intermediary relationship information and administration requirements
Build / nurture intermediary relationship 
Service and manage end to end escalations 
Work with operations to resolve end to end processes

CRM
Build relationships with client relationship managers, suppliers and their stakeholders
Create and maintain client information 
Update CRM client and distribution lists
Assisting with event preparations including stock management, administration, documentation, marketing and resource planning
Assisting with post event administration and reporting

General Office
Assist with any relevant office related administration, events, or marketing activities
 

Qualifications

SPECIAL REQUIREMENTS

PERSON DETAILS: WORK EXPERIENCE
REQUIRED
At least 5 years’ experience in the healthcare Industry (Advantageous)
3 years Sales experience (Advantageous)
PREFERRED
Relevant experience in the business unit described above

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
Matric
PREFERRED
FAIS

TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Making Skills
Organisational Skills
Communication Skills
Negotiation Skills
Strategic Planning Skills
Ability to work well within a team
Ability to work under stress and tight deadlines
Knowledge of the Healthcare Industry
PREFERRED

Additional Information

      Accountability

      Action orientated

      Communication

      Business writing and presentation skills

      Problem solving skills

      Creative thinking         

      Strong relationship skills

      Growth and development mind-set     

      Planning and organisation

      Resilient and adaptive     

      Systems thinking and connecting ability     

      Professional and brand conscious