Health Core Servicing Consultant
- Part-time
Company Description
About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change.
Job Description
The Gap Core Servicing Consultant is responsible for responding to queries, managing complaints, troubleshooting service problems and providing general information regarding our products. Manage our customer experience with excellence and accuracy.
KEY OUTCOMES
Manage incoming queries and outbound responses with:
- Members
- Service Providers
- Intermediaries
Provide product specific information
Assess and determine when there is an operational query
Identify and escalate priority issues
Manage and resolve customer complaints
Maintain client information
Complete administrative tasks
Qualifications
PERSON DETAILS : WORK EXPERIENCE
REQUIRED
- 1 – 3 years call centre experience preferably with short-term insurance and health industry knowledge and experience
EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
- Matric Certificate
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
- Knowledge of customer service practices and principles
- Excellent listening, verbal and written communication skills
- Ability to handle stressful situations appropriately
- Proficient in Microsoft and Excel
- Call centre systems and multi-tasking
Additional Information
- Accountability
- Action orientated
- Collaborative
- Communication skills
- Simple writing skills
- Problem solving skills
- Encourages engagement
- Planning and organisation
- Resilient and adaptive
- Purpose driven
- Significance and values orientated