About Kaelo

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change.
 

The Executive Office Administrator assists with management of stakeholder escalations and complaints with the highest level of excellence. Working in a collaborative nature with the Executive Office Consultants (Currently Managers) and ensuring continuous improvement and process improvement.

KEY OUTCOMES (not limited to) Level 4 and 5 process elements
Manage service and channels: Direct, Indirect and outbound
Manage all stakeholders with a focus on employers and intermediaries & Policy holders
Manage operational queries with immediate action and expectations
Manage escalations and complaints
-Acknowledging receipt of the complaint within the specified turn-around time
- Ensure immediate remedial action is done

- Ensure that accurate and continuous feedback is provided to the complainant or stakeholder
- Reporting and maintenance of all relevant registers in collaboration with the Executive Office Consultants

SPECIAL REQUIREMENTS

PERSON DETAILS: WORK EXPERIENCE
REQUIRED
Executive queries and complaints resolution
Knowledge and experience in the Health Industry
Working on social media platforms

PREFERRED

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
Matric
Computer literate
Knowledge of FAIS legislation  

PREFERRED
1 Years’ experience within the Gap Cover industry

TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Customer focus
Time management
Excellent verbal and written communication skills
Interpersonal skills
PREFERRED
Product Knowledge

Personal Attiributes 

• Accountability
• Action oriented
• Communication
• Simple writing skills
• Planning and organisation
• Resilient and adaptive
• Self-development
• Significance and values oriented