Membership Administrator

  • Contract

Company Description

About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change.
 

Job Description

The Membership Administrator is responsible for ensuring the seamless onboarding of new members across all Kaelo products. This involves the accurate capturing of the membership and maintenance of member and dependant details in a timely manner.

 

Key Outcomes

Onboarding and Maintenance of Members, Clients and Brokers

  • Create member, client or broker profiles
  • Create policy within membership profile  
  • Maintain member details
  • Maintain dependent details

 

Manage Offboarding of Clients

  • Manage suspension of member
  • Manage resignation or termination on member

 

Manage Communication and Relationships

  • Liaise with Client Relationship Managers regarding progress and updates
  • Ensure process is complete by Billing Cycle cut off times
  • Respond to queries reagarding the membership process with both internal and external stakeholder

 

Continuous Improvement

  • Identify issues, perform root cause analysis and contribute towards process and system enhancements

 

Special Requirements 
  • Telephone Ettiquette and Professionalism
  • Customer Urgency
 

Qualifications

Required

  • Matric
  • Good Computer knowledge/literacy especially in MS Word, MS Excel and MS  Outlook

Preferred 

  • Certificate in Business management/Office management or Office administration
  • Fais Complaint: RE5 would be advantageous
     

Work Experience 

Required

  • 1-2 Years in Membership administration
  • Customer service environment experience

 

Technical Skills or Knowledge 

Required

  • Excel 

Additional Information

Personal Attiributes 

  • Accountability
  • Action oriented
  • Communication
  • Simple writing skills
  • Planning and organisation
  • Resilient and adaptive
  • Self-development
  • Significance and values oriented