Client Relationship Management Operations Manager

  • Full-time

Company Description

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change.

Job Description

The Client Relationship Management team is responsible building and maintaining relationships with clients and key personnel within client companies and work closely with various business units to develop these relationships.

The Client Relationship Management Operations Manager is responsible for the performance and activity of the Client Relationship Management team to drive results through strategic planning and management of the team’s key deliverables.

KEY OUTCOMES

Managing Strategy

-       Create and implement lead business and campaign strategies that leads to client satisfaction and optimal client experiences 

-       Manage teams budgets, targets, performance objectives, standards and projects

Managing Client Experience

-       Manage and analyse client experiences

-       Provide client solutions

-       Manage wellness days, events and training

-       Report on client engagements

-       Provide sales solutions (opportunities for the development of long term key account plans)

-       Ensure accuracy of data and reports

Managing Client Relationship Management team

-       Manage resource capacity

-       Ensure strategic objectives of team are achieved

-       Manage the cross skilling and growth of team members

-       Liaise with Client Relationship Management Development coach to create career plans and participate in people reviews

-       Create and maintain a healthy talent pool

Qualifications

PERSON DETAILS : WORK EXPERIENCE

REQUIRED

  • At least 5 years of Key Account/Client Relations Management experience.
  • Aptitude to quickly learn and develop an understanding.
  • Proven problem solving and decision making skills.
  • Demonstrated a great deal of sales experience and ability to drive targets.
  • People management.
PREFERRED
  • Minimum of 3 years in working experience in a management position, preferably working as senior personnel in the account management department.

EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

  • Customer Relationship Management, Business Administration or any other related field. An equivalent of the same in working experience is also acceptable.

 

Additional Information

PERSONAL ATTRIBUTES:

  •       Accountability
  •       Action orientated
  •       Strategic thinking and mind-set
  •       Communication
  •       Business writing skills
  •       Manages complexity
  •       Problem solving skills
  •       Creative thinking
  •       Decision
  •       Efficient and Effective mind-set
  •       Growth and development mind-set
  •       Encourages engagement
  •       Business astute
  •       Financial acumen
  •       Negotiating skills
  •       Planning and organisation
  •       Resilient and adaptive
  •       Self-development
  •       Systems thinking and connecting ability