About KaeloXelus
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change.

The KaeloXelus Person

• Kind and Humble
• Always thinks of others and the impact we have on one another
• Empathetic , Energetic and Efficient
• Learning continuously and leading others
• Optimistic and Open

The Servicing Consultant is responsible for responding to queries, managing complaints, troubleshooting service problems and providing general information regarding our products. Manage our customer experience with excellence and accuracy.

KEY OUTCOMES (not limited to) Level 4 and 5 process elements

• Manage incoming queries and outbound responses with:
• Members
• Service Providers
• Intermediaries
• Provide product specific information
• Assess and determine when there is an operational query
• Identify and escalate priority issues
• Manage and resolve customer complaints
• Maintain client information 
• Complete administrative tasks

PERSON DETAILS : WORK EXPERIENCE

REQUIRED

• 1 – 3 years call centre experience preferably with short-term insurance and health industry knowledge and experience

EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

• Matric Certificate

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

• Knowledge of customer service practices and principles
• Excellent listening, verbal and written communication skills
• Ability to handle stressful situations appropriately
• Proficient in Microsoft and Excel
• Call centre systems and multi-tasking

•       Accountability
•       Action orientated
•       Collaborative
•       Communication
•       Simple writing skills
•       Problem solving skills
•       Encourages engagement
•       Planning and organisation
•       Resilient and adaptive
•       Purpose driven
•       Significance and values orientated