For over 30 years, KSI Auto Parts has been supplying premium aftermarket collision parts and providing the highest quality customer service. We believe what makes us stand out and rise above the competition is our dedication to our customer' and employee's satisfaction. We stand by our motto, “One Team, One Goal” and are on the search for talented individuals who want to make an impact in our organization. We value our employees and want to invest in their development and growth. If you have the same goals in mind, please apply, we'd love to have you join the team at KSI!

As a Customer Support Specialist, you will be responsible for handling inbound and outbound calls, managing customer orders, verifying information, and exceeding customer expectations by providing exceptional customer service.

Position Responsibilities:

• Manage large amounts of inbound and outbound calls
• Interact with a high volume of customers daily to process orders, answer questions, and help with overall needs
• Maintain knowledge of KSI services and products

• Call center experience preferred
• Experience working with Microsoft Office
• Automotive industry knowledge a plus
• Bilingual highly desired
• High School Diploma or equivalent
• Ability to work remotely as needed

Compensation:

•  $16-$18 / hour based on experience
• Monthly performance-based incentives

Benefits:

KSI Auto Parts offers a comprehensive benefits package to eligible employees. This includes 10 days of paid time off (PTO), health, dental, and vision insurance, 6 paid holidays, 3 floating holidays,  a generous matching 401K plan, and supplemental insurance. Employees also have access to discounts through healthcare and payroll providers.

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PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  The employee frequently is required to sit and is occasionally required to stand and walk.  Specific vision abilities required by this job include close vision. 

EEO  KSI Auto Parts provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law.  All your information will be kept confidential according to EEO guidelines.

E-VERIFY  KSI Auto Parts and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.

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