Customer Success Manager

  • 1415 Park Ave W, Denver, CO 80205, USA
  • Full-time

Company Description

We’re a global recruitment advertising agency. Our clients are Fortune 1000 companies that trust us to find the best candidates possible for their open positions through smart media strategies.

Our technology and data-centric approach make us an industry leader. We improve campaign outcomes by using data to make advertising decisions every day. Think of a casino and having access to data you can analyze every second to improve your odds of winning – that’s exactly what we do; we use data to beat expectations and improve advertising performances. If this excites you, then you could be the perfect fit at KRT.

Learn more about KRT at www.krtmarketing.com/careers


Job Description

The Customer Success Manager (CSM) works with the performance marketing team and cross-functional agency teams to create the best possible value and ongoing advertising success for our clients using PPC Portfolio Manager™. The CSM will act as the client-facing point of contact for product and campaign related questions, new account onboarding, and campaign performance success.

Core Responsibilities

  • Drive client satisfaction of PPC Portfolio Manager™ across global account base by applying product knowledge and advertising expertise.

  • Be fully responsible for deploying, optimizing and maintaining all job advertising campaigns attached to your accounts. Develop and maintain a deep understanding of clients’ business drivers and recruiting goals, and steer program activities to align with those initiatives.

  • Track and measure campaign performance and report outcomes to client during trial and recurring business reviews.

  • Develop a fundamental understanding of various industry technologies (i.e., programmatic job advertising platforms, applicant tracking systems, job distribution services, Google Analytics, etc.), and leverage that knowledge to provide solutions to client advertising needs.

  • Be a thought leader: keep up to date with developments in recruitment advertising technology and industry knowledge to drive client engagement.  

Your Team

Programmatic advertising is the fastest growing media spend according to several media authorities. Why? Well for recruitment, it uses candidate data and automated rules to only advertise jobs that need applications and only on job sites that produce applications.

The performance marketing team oversees the success of PPC Portfolio Manager™ - KRT’s programmatic media tool that brings technology, market-leading analytics, and great strategy together under one roof, and by doing so, we aim to make advertising more meaningful and valuable for everyone.

Our Team Structure:

  • VP of Strategy and VP of Operations

  • Programmatic Marketing Manager

  • Customer Success Manager (You)

  • Campaign Managers and Analysts


Who You’ll be:

  • You love the complexity of interconnected technology systems as a means to transform businesses and improve clients’ recruitment solutions.

  • You have strong soft skills and you are comfortable relating to customers at all levels up to senior executives. You’ll have outstanding written and verbal communication skills, coupled with strong empathy for clients and their success.

  • You’ll have entrepreneurial tendencies that are prone towards long-term, highly profitable business relationships. You are able to execute on a strategic vision and deliver on client recruitment advertising initiatives.

  • You are team player that excels under pressure, loves problem solving, and is results-driven. You are a motivated self-starter, and with a passion for continually improving the processes around you.

Qualifications

  • Relevant Bachelor’s degree

  • 1 - 3 years in AdTech/ PPC or Programmatic Marketing / Advertising agency experience or related field. Experience in recruitment advertising or some other human resources technology field a plus.

  • Hands on experience managing, optimizing, and planning performance campaigns or other client driven initiatives.

  • Ability to effectively manage time, prioritize tasks, and work within deadlines with little supervision.

  • Excellent verbal, written, and listening communication skills with clients (at all levels of seniority) and ability to confidently and tactfully challenge and advise clients on strategic decisions.

  • Passion for developing client solutions and dedication to client success.

Additional Information

KRT’s office is situated in Denver’s Ballpark Neighborhood:

1415 Park Avenue West
Denver, Colorado 80205
http://www.thriveworkplace.com/places/ballpark


KRT Marketing is an Equal Opportunity Employer.

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