At KMS Technology Mexico, we are passionate about building innovative software solutions that drive impact. As part of an international tech company, we offer a collaborative and inclusive environment where your ideas matter and your growth is our priority.

KMS is seeking a highly organized and security-minded Senior Corporate IT Administrator to join our Quality Assurance and Engineering teams. You will be the primary driver for a critical initiative involving the consolidation and migration of approximately 650 users from Google Workspace to Microsoft 365 across divisions.

Your objective is to ensure absolute business continuity during large-scale technical transitions, standardize our IT operations, and maintain a rigorous compliance posture aligned with SOC 2 and HITRUST standards via Vanta.

Responsibilities:

M365 Migration & Business Continuity

• Lead the document and mail migration for ~650 users from Google Workspace to Microsoft 365.

• Map and validate complex sharing/permissions behaviors to ensure zero data leakage or access loss during transition.

• Develop and execute user communication plans and "Day 1" remediation playbooks to minimize productivity downtime.

Endpoint Management & Deployment

• Coordinate with Managed Technology Services (MTS) on a massive device refresh, managing the provisioning and deployment of ~380 Windows laptops.

• Provide specialized hardware support and provisioning for Mac-based development teams.

• Manage the full asset lifecycle: inventory tracking, secure hardware returns, and remote device wiping procedures.

Service Excellence & Process Optimization

• Formalize Corporate IT workflows, including standardized onboarding/offboarding checklists and repeatable SOPs.

• Establish a professional service desk posture: implement standardized intake/triage and defined escalation paths to internal SMEs and MTS.

• Create and publish internal Knowledge Base (KB) content to empower user self-service.

• Track and report on lightweight service metrics, including Time-to-First-Response, Time-to-Resolution, and recurring issue trends.

Compliance & Security Operations

• Act as the operational lead for IT compliance, ensuring all activities align with Vanta workflows.

• Maintain audit-ready evidence for identity lifecycles and endpoint compliance posture to satisfy SOC 2 and HITRUST requirements.

• Document all IT procedures to ensure they meet federal and industry-specific security expectations.

Professional Experience

• 7+ years in Corporate IT Administration, with a heavy emphasis on enterprise-level migrations.

• Proven experience leading a Google Workspace to Microsoft 365 migration for 500+ users.

• Experience managing diverse fleets (Windows/Intune and macOS/JAMF or similar MDM).

Technical Skills

• Expertise in Microsoft 365 Administration: SharePoint, OneDrive, Teams, and Exchange Online.

• Compliance Tooling: Hands-on experience with Vanta or similar GRC platforms.

• Security Standards: Working knowledge of SOC 2 and HITRUST frameworks.

• Project Management: Ability to manage vendor relationships (MTS) and track large-scale hardware deployments.

Soft Skills

• Exceptional communication skills; ability to translate technical changes into clear user instructions.

• High attention to detail regarding permissions and data integrity.

• Analytical mindset capable of identifying and documenting recurring issue trends for root-cause analysis.

Location: Guadalajara, Jalisco, Mexico (Hybrid) 

Benefits and Perks

Perks you enjoy at KMS Mexico

• Mexican law benefits
• 15 days of PTO (in year zero, from the first year onwards it is 3 days per year).
• 5 days' leave for the death of immediate family members, negotiable.
• Major Medical Expenses Insurance with coverage for immediate dependents (spouse and children).
• Annual performance bonus (≈10% of annualized salary).
• Annual salary adjustment.
• Employee Referral Bonus.
• Paid Certifications / Courses
• Coursera License.
• 5% Savings Fund.
• 5% Grocery Vouchers.