Application Support Business Analyst, KMS Healthcare
- Full-time
Company Description
KMS Technology was established in 2009 as a U.S.-based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant solutions for our clients by leveraging deep expertise, advanced technologies, and delivery excellence for a shared success where everyone can reach their fullest potential. With three Business Lines:
- KMS Software: Leverage software domain expertise to help clients make better business decisions in technology platforms, increase speed-to-market, and gain critical development support through innovative technology solutions.
- KMS Solutions: Empower BFSI businesses to embrace the digital finance revolution and expedite clients’ journey towards complete digitalization, technology consulting, data analytics, software development, and software quality.
- KMS Healthcare: Build transformative next-gen technologies to solve healthcare’s most challenging problems, providing innovative tools and expertise to providers, payers, life sciences, and medical technology vendors.
Job Description
- Application Support:
- Respond to user queries and issues.
- Provide basic troubleshooting and escalate complex issues.
- Document resolutions and update the knowledge base.
- Business Analysis:
- Gather and analyze business requirements.
- Document requirements clearly and accurately.
- Assist in preparing functional specifications and user stories.
- Facilitate communication between stakeholders and technical teams.
- Support project management activities and ensure timely delivery of milestones.
- Client & Stakeholder Relations:
- Build and maintain effective relationships with clients and stakeholders.
- Communicate regularly with clients to understand their needs and provide updates.
- Ensure client satisfaction and gather feedback for continuous improvement.
- Learning & Development:
- Stay updated on new and emerging technologies.
- Participate in training sessions and share knowledge with team members.
Qualifications
- Bachelor's degree: Business Administration, Information Technology, Computer Science, Management Information Systems. Or in a related field (or equivalent experience).
- At least 1 year of experience in a Business Analyst role or Application Support role.
- Excellent English communication skills, equivalent to IELTS 7.0.
- Knowledge of software development processes, especially software requirement analysis.
- Strong listening, interviewing, and documentation skills.
- Effective presentation and stakeholder relation skills.
- Good organizational, analytical, and communication skills.
- Ability to learn and understand new technologies.
- Personal qualities: Team-oriented, thorough, detail-oriented, and creative.
- Nice to have: Experience in the Healthcare Domain, Agile environment, and professional certificates in Business Analysis.
- Open to take onsite assignments in the US.
Additional Information
Benefits and Perks
- Working in one of the Best Places to Work in Vietnam, Top 10 ITC Company in Vietnam
- Flexible working model: Flexible time & Hybrid working from Ho Chi Minh or Da Nang city or working remotely from any location in Vietnam
- Attractive Salary & Benefits, full salary in probation, social insurance on full gross salary
- Performance appraisal twice a year, 13th-month salary and performance bonus
- Premium healthcare insurance for you and your loved ones
- Working 5 days/week , from Monday to Friday
- 18+ paid leave days/year
- Diverse careers opportunities with Software Services, Software Product Development
- Working and growing in a values-driven, international working environment and standard Agile culture with passionate and talented teams
- Onsite opportunities: short-term and long-term assignments in U.S
- Various training on hot-trend technologies, best practices and soft skills
- Company trip, big annual year-end party every year, team building, etc.
- Fitness & sport activities: football, tennis, table tennis, badminton, yoga, swimming…
- Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
- Free in-house entertainment facilities (football, ping pong, gym…), coffee, and snacks (instant noodles, cookies, candies…)
And much more, join us and let yourself explore other fantastic things!