KMS Labs is the startup incubation arm of KMS Technology. Our team consists of technology entrepreneurs who have built successful product companies from scratch:

• QASymphony - test management platform, merged with Tricentis, valued at $2B
• Kobiton - mobile testing platform, raised $34M with over 60K customers
• Katalon - test automation platform, raised $27M with over 1M users
• GroveHR - HR platform used by 32K companies

Work with us if you are:

• Hungry. You are ambitious and want to be part of a high-impact startup.
• Versatile. You are able to wear multiple hats on a regular basis. 
• Result-oriented. You are fanatical about getting things done.
• Purpose-driven. You want to commit to a mission and the team that is behind it.

Join our team to build a premier e-commerce & fintech platform to empower the trendy quality lifestyle for Gen Z in Vietnam. Our company is the newest company started from KMS Labs, led by the industry veterans who built and scaled various businesses in the past two decades.

We are looking for a Customer Support Specialist to take part in supporting our million users throughout their personalized and joyful shopping experience through our platform.

• Give live support to the users to use our platform (mobile app & web) to shop, follow through the purchase orders and payments
• Handle refunds/returns tracking & support process (if arise) and complains from the customers
• Bring the voice of our customers back to the product/engineering team to further improve the customer journey
• Maintain the latest inventory status and be the guardian for high quality products and brands

• A minimum of 1 year working as customer service supporting customers live (voice channel or in person is preferred)
• High emotional intelligence and strong empathy for customers
• Ability to handle multiple cases in parallel with positive attitude even when dealing with unreasonable customers
• Ability to learn and adapt quickly with new standard operating procedures
• Experience & a strong taste in fashion and lifestyle is a big plus
• Local Vietnamese (due to culture understanding requirements) with basic English skills

Perks you Enjoy

• Highly competitive salary and benefits
• Work with a highly talented team in one of the best places to work in Vietnam
• Modern office in HCMC; premium healthcare insurance for you and your family; annual company trip and year-end party; many fitness/sport programs and team building events; in-house entertainment facilities, snacks and beverages.

And much more, join us to build high-impact global products from Vietnam!