Organizational Overview

**This role is located in Northampton County**

Knowledge is Power Program (KIPP) North Carolina, is a network of eight tuition-free, college-preparatory public charter schools educating approximately 3,000 students in grades K-12 in Durham, Halifax, Northampton and Mecklenburg counties. At KIPP NC, we are committed to improving the life outcomes of North Carolina’s children through the delivery of culturally relevant curricula that are grounded in research, and clearing the paths that our students choose to follow by ensuring that they have the roadmaps and guideposts they need to arrive at success - however they define it.

KIPP North Carolina is also committed to building the pipeline of the state’s most talented and effective teachers and leaders through competitive compensation, integrated professional development lead by coaches and mentors, and resources they need to succeed, all rooted in core values that articulate our collectively designed organizational beliefs:

Pursue Excellence - 

We uphold high standards for our staff, and are committed to providing the necessary resources, training, mentorship and feedback to help each staff member not only meet, but exceed, expectations. We believe excellence is a habit and a sustained pursuit, not an endpoint.

Build Knowledge - 

We offer our educators robust school-based, regional and external professional development opportunities, before the start of and during the school year, designed to empower them with the latest teaching strategies and technology integration techniques. School Leaders and a statewide teacher development team provide professional coaching for school-based staff and foster collaborative learning, encouraging the exploration of effective teaching strategies and best practices.

Fight Injustice -

As a staff, we dismantle the white supremacy within our institution and deepen our own learning and understanding of anti-racism and Diversity, Equity, Inclusion and Belonging (DEIB) through providing organization-wide regular workshops designed to holistically guide us through the redesign of our workplace culture through the lens of liberation. Additionally, we train and prepare our educators to deliver culturally responsive curricula that respect learners' cultures and prior experiences, and acknowledge and value the legitimacy of different cultures, not just the dominant culture of a society. 

Spark Joy - 

We believe in publicly and privately acknowledging and celebrating the outstanding contributions of our staff, and recognize exceptional individuals across the region. We also understand the importance of fostering a positive and collaborative work environment. We organize monthly school-based staff outings to provide an opportunity for our team to unwind, socialize, and engage in activities that promote camaraderie and a sense of community.

Rise Together - 

We create space for our region to assemble and celebrate all successes - a space in which we strengthen community by embracing each other’s unique identities, and honoring the contributions that will allow us to lift as we rise in the years ahead. We believe Team always beats Individual. 

The Role

Reporting to the Director of School Operations (DSO) and accountable to the RDSO, the High School Office Manager (HSOM) is a school-based operations role that ensures an orderly, responsive, service-oriented, and welcoming school environment. The HSOM serves as the primary contact person for all of the school’s stakeholders and must be able to communicate effectively with students, teachers, families, staff, trustees, donors, and visitors. The HSOM oversees all communications and supports school-wide activities and events on an ongoing basis. The HSOM oversees many school-wide systems, including arrival and dismissal, attendance, transportation, purchasing, event planning, and student recruitment and enrollment.  The HSOM ensures that the school’s office systems meet high standards of operational and customer service excellence, and enables instructional team members to focus on driving strong student achievement outcomes.

KEY RESPONSIBILITIES:  This job description is not intended to be an exhaustive list of all duties, knowledge, or abilities associated with this position, but is intended to accurately reflect the principal job elements. Other duties may also be assigned.

Communication

• Greet and document all visitors (signing in visitors, ensuring that students only leave with authorized parents/guardians, monitoring and controlling access to the school, etc.)

• Serve as the main point of contact in the school reception area

• Manage phones (answering calls, re-directing calls, taking messages, placing calls, creating school announcements, etc.)

• Manage mail (distributing received mail, preparing school mailings, making mail drops, etc.)

• Maintain school calendar of events

• De-escalate communications as necessary 

• Draft communications through parent letters, weekly staff notes, surveys, and visitor surveys, working with the DSO to ensure appropriate messaging and approval

• Seek out information about events, schedules, and calendars and proactively resolve communication problems

Recruitment, Enrollment, and Records Maintenance

• Assist with student recruitment

• Oversee the enrollment and registration process for new-to-KIPP families

• Help manage the collection and maintenance of student, personnel, and school information (receiving forms and paperwork, tracking missing forms, managing databases, updating contact information, keeping records current, etc.)

• Creates, reviews, organizes, and maintains cume files and supporting documentation following school guidelines and processes 

• Requests cume files from other schools 

• Prepares and send cume files to other schools 

• Ensures cume files are in compliance with student record keeping laws and are ready for audit

• Processes transcript requests 

• Inputs transcripts into student system following school guidelines and processes 

• Receives and send high school transcripts

• Conduct transcript analysis and review for appropriate student placement

• Calculates grade point averages if needed, class rank, and prepare honor rolls/special award lists

Systems Execution

• Ensure Arrival and Dismissal systems are executed with accuracy

• Work with the school Leadership Team to ensure that all compliance requests and reports are completed on time

• Maintain office equipment and furnishings, and upgrading as needed

• Help manage school-wide daily systems (managing student attendance, tracking the student discipline system, etc.)

• Coordinate on-site components of school financial systems such as purchasing requests and processing invoices

• Manage school maintenance and supply systems

• Manage systems for and maintains accurate student data and information in compliance with federal, state, regional and school expectations

• Support with logistics of report cards/progress reports/transcripts

Student Safety

• Serve as the eyes and ears at the front of the building to ensure student safety at all times

• Participate in the Safety Team at your school and always wear a Safety Hat throughout duties

• Review authorization to pick up before releasing students to anyone

Events and Activities Support

• Share responsibility for grade-level and school-wide activities, including field lessons

• Help organize staff events and preparing materials for staff workshops/trainings

• Oversee the day to day activities of the school 

• Help execute logistics and preparations for school events and activities as needed (making photocopies, setting up for special events, making phone calls to confirm attendance, etc.)

• Help prepare set-up for staff meetings, staff retreats and annual evaluations

Testing Coordination

• Provide coordination for KIPP NC testing and accountability program 

• Work with Director of Data and Assessment to ensure program compliance with all state Accountability Policies 

• Support all facets of achievement testing to include: storage, security, inventory, ordering, scheduling, delivery and pickup, scanning, scoring, pre-coding, test disposal, testing modifications, printing of scoring reports, and distribution of scoring reports to schools

• Provide appropriate training regarding test administration requirements for school audiences and curriculum and instruction staff 

• Coordinate all testing and test-related activities that are a part of KIPP NC testing program and support  in developing short and long term planning for testing administration 

• Attend all school and regional meetings 

•  Perform other duties as assigned 

Qualifications

Required

• 3 to 7 years of work experience, preferably in an office or education environment  

• Welcoming and positive presence

• Communicates well with others and demonstrates strong interpersonal skills with students, parents, colleagues and community members

• Excellent communication skills, both verbal and written

• Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly

• Flexibility and a sense of humor

• Enjoys working with children of all ages

• Team player with strong interpersonal and stakeholder management and relationship building skills

• Ability to stay calm under pressure, especially in difficult conversations with parents and staff

• Displays maturity and ability to work independently

• Has the ability to manage multiple tasks and meet tight deadlines

• Excellent organizational, verbal, and written communication skills

• Excellent computer skills, including Microsoft Word, Power Point, Excel, and Google Suite

• A deep commitment to the mission of KIPP NC and an unwavering belief in the potential of all our students.

• An unwavering commitment to anti-racism, equity, and inclusion.

• Possess a deep commitment to both racial equity and improving the lives of kids from low-income communities; experience working within  low-income communities.

Classification

**This role is located in Northampton County**

Full-time, exempt position, minimum of 40 hours per week

Compensation

• Salary commensurate with experience
• Healthcare (medical, vision, and dental) at no cost to individuals and deep discounts for dependents
• Enrollment in a retirement program with employer match
• Generous time off:
  • Paid Time Off 
  • Time off for all major national holidays (including Fall Break, Winter Break, Spring Break, and 7 weeks off during the Summer)