About KIPP Team and Family

KIPP TEAM & Family is our network office that includes support teams - such as Leadership Development, Recruitment, Advocacy, Facilities, Finance, HR and more - dedicated to empowering our schools and ensuring the success of KIPP students throughout New Jersey and Miami. Our schools are part of the nationally recognized “Knowledge Is Power Program” network of free, open-enrollment, college-preparatory public schools dedicated to preparing students for success in college and in life. The first KIPP New Jersey school opened in Newark in 2002 and since then our school network has expanded to educate 8,135 students in grades K-12. By 2025, KIPP New Jersey will provide a world-class education to over 10,300 students across fifteen schools in Newark and five in Camden. 

In 2018, we grew our KIPP community in response to a need for high-quality school options for students in Greater Miami’s Urban Core communities. That led to the creation of KIPP Miami, which currently educates more than 1,000 students in four schools, with plans to reach 5,800 students by 2025. By offering highly effective educators with strong bonds to families, more time in school learning, services that support a variety of student needs, and a culture focused on achievement, our students in New Jersey and Miami are on the path to and through college, career, and choice-filled lives.  

Here's what you should know:

The KIPP TEAM and Family Human Resources Generalist will deliver high touch customer service providing day-to-day administrative and operational support to the KIPP New Jersey and KIPP Miami network. This role is responsible for, including but not limited to, full cycle benefits management – employee communication and ongoing support, benefits systems support, invoice reconciliation, audit and compliance support, general human resources and school support and special projects. The Human Resources Generalist will be the primary contact for all benefits audits and a supportive team member for other organization audits. This role will work closely with all members of the Human Resources and Payroll team.

Here's what you'll be doing:

General HR Support

• Identify and manage all HRIS system updates and configuration changes to ensure improved efficiency and a smooth self-service employee experience for all enrollment processes (new hires, life events, open enrollment, etc.).  Oversee the establishment of new connections, including HRIS set up of new or changing benefits for employee self-service and carrier connections with new or changing vendors.
• Partner with HR Managing Director and in-house technical teams to investigate and determine root cause analysis on application issues and develop action plans to correct deficiencies. Recommend and implement appropriate workarounds to complete functional and technical service requests as needed.
• Manage and maintain all human resource team internal facing functional departmental documentation, standard operating procedures, as well as a comprehensive reports library for all benefits programs and procedures.
• Complete and process regional unemployment insurance claims information.
• Provide back-up, cross-functional support across the human resource team, as needed.
• Maintain human resources information system records and employee personnel files, as required.
• Provide HR mail administration – distributing (scanning, faxing, delivering) mail to appropriate team members.

Stakeholder Management

• In collaboration with members of the HR Team, hold monthly office hours at all schools and the home office to provide in person support and check ins to all employees. Report findings and areas of improvement for increased engagement.
• Manage and maintain all human resource team outward facing documentation related to all benefits programs for easy self-service for all stakeholders (HR Wiki, Zendesk Macros, Zendesk Help Center articles, ADP, KIPP TEAM and Family Benefits Site, etc.) and make recommendations on new opportunities to push out information for additional engagement.
• Manage and assign HR Helpdesk (Zendesk) inquiries to appropriate team members.

Full-cycle Benefits Management

• Serve as the primary regional point of contact for employee benefits support, including new hire enrollments, employee changes and life events and general benefits inquiries.
• Primary regional liaison between our employees, HRIS and all benefits vendors.
• Oversee and manage the enrollment and benefits change process for all eligible employees. Review and approve all required documentation for employee life events and dependent changes.
• Create and maintain employee marketing materials and internal and external resources are updated and refreshed on a quarterly basis. Work with the Managing Director, HR to develop a communication strategy to inform employees about all company sponsored benefit plans, open enrollment and employee contributions.
• Lead technical support and liaison between our organization, our employees and our vendors. Support includes, but not limited to key benefits activities related to system setup, testing system implementation, upgrades and internal process guides. Benefits management systems include, but not limited to:
• • Core health insurance systems – Medical, dental, vision
  • Retirement systems – NJ Pension and 403b
  • Ancillary benefits systems – Life insurance and other voluntary & supplemental benefits
• Lead organizer and planner of benefits specific events and information sessions such as open enrollment and new staff orientation.
• Review, reconcile and process for payment all benefits related invoices on the appropriate processing cycle per vendor. Partner with the Accounts Payable and Purchasing teams to ensure all invoices are paid on a timely basis.
• In collaboration with the HR Team, the HR Generalist will lead all internal and external benefits audits and reconciliations on a monthly, quarterly and yearly cycle (403b, NJ Pension, etc.) and support the Managing Director, HR with non-benefits related audits by compiling selection documentation, HRIS reporting, and recommendations for process improvements that might yield improved audit findings.
• Ensure compliance with all federal programs such as HIPPA, COBRA and FMLA.
• Lead and oversee the processing and submission of the annual ACA compliance reporting at the end of each fiscal and calendar year for all entities.

Special Projects

• Provide HR administrative support to Managing Director of Human Resources.
• Create and maintain custom reports for various benefit reviews and compliance requests.
• Complete special projects as requested and support the overall day-to-day operations of the human resource team.

• As job descriptions cannot be exhaustive, the position holder may be required to undertake other duties that are broadly in line with the above essential duties and responsibilities.

Must Haves:

KNOWLEDGE

• Demonstrated knowledge of benefits best practices and procedures.
• Demonstrated knowledge of HRIS and understanding of carrier connection processing.
• Familiar with NJ Pension and processing of IROC preferred, but not required.

SKILLS

• Strong analytical and problem-solving skills
• High level of accuracy and attention to detail.
• Proficient in Excel and Google Docs.

ABILITIES

• Ability to multi-task and manage competing priorities and multiple assignments at once.
• Ability to travel to school locations to meet with staff as needed.
• Ability to manage a high volume of work while maintaining and meeting deadlines.
• Ability to break down complex information into comprehensive parts, ask questions, synthesize and analyze.
• Ability to handle highly sensitive information with absolute confidentiality and professionalism.

Required Education and Experience

• Bachelor’s Degree in Human Resources, Business, Social Service or related field.
• At least 3 years of HR or direct benefits experience.
• Previous experience working in a school district is preferred, but not required.

Physical Requirements

The usual and customary methods of performing the job’s functions require the following physical demands:

• Prolonged periods of working at computer and sitting at a desk.
• Frequent periods of scanning, copying and mailing.
• Travel to various school locations in Newark, Camden and Miami.
• Hybrid role: in person required in office at minimum once a week and additional in person time necessary based upon organizational needs.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Compensation & Benefits

In addition to a competitive salary, KIPP NJ offers a full comprehensive benefits plan, including health care, retirement, a school laptop and transportation benefits for TEAMmates commuting into New Jersey from the New York City area. 

KIPP New Jersey | KIPP Miami is an equal opportunity employer