KIPP Texas Public Schools is a network of 59 public charter, open-enrollment, pre-k-12 schools educating nearly 34,000 students across Austin, Dallas-Ft. Worth, Houston, and San Antonio. Together with families and communities, our mission is to create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose —college, career, and beyond—so they can lead fulfilling lives and build a more just world.

Founded in Houston in 1994, and operating as KIPP Texas since 2018, our commitment to diversity, equity, inclusion, and antiracism in our classrooms, in our offices, and in the communities we serve is unwavering. We are looking to hire a diverse team of dynamic, collaborative, and dedicated individuals with an unyielding belief that every child will succeed. Join our Team and Family and champion equity, chase excellence, persist with purpose, bring joy, and help us rise together.

KIPP Texas is part of the national KIPP network of 255 college-preparatory public charter schools in 20 states and the District of Columbia. Nationwide, KIPP students complete four-year college at a rate of 36 percent, comparable to the national average for all students and approximately three times higher than the average of students from low-income communities.

You can see all our job opportunities at https://kipptexas.org/join-our-team/.

The Opportunity

The School Operations Associate is a school based position that assists with all front office and operations functions necessary to run a high-performing school. Supporting the Assistant Principal of Operations’ vision, the School Operations Assistant will assist with implementation and maintenance of clear operational systems and a supportive school environment that allows the school leadership team to focus on instruction and teachers to focus on scholars and families This includes all family communication, answering phone calls, mail, transportation changes, and support with attendance, recruitment, and enrollment. The School Operations Associate serves as a key member of the school’s Front Office Team, ensures that the school’s operations meet high standards of operational excellence, and families are offered outstanding customer service.

Key Responsibilities

• Responsible for all school specific family communications, except safety and crisis communication (tickets and letters home, school specific messaging Apps)
• Codes invoices, collects money (e.g. end of year trips, athletics fees), prepares deposits 
• Manages all phone calls coming into the school and from the Campus Receptionists
• Manages and organizes the mail and packages for the school
• Maintains a neat and organized school front office
• Ensures all parent facing materials are readily available; copy of the handbook, code of conduct, newsletter, sign-up sheets, etc)
• Captures all transportation changes from parents, updates dismissal report, and distributes changes to classroom teachers one hour before dismissal
• Supports attendance calls as needed 
• Supports application verification calls and update application system as needed
• Schedule parent meetings with appropriate team members
• Performs other duties as assigned by the School Ops Manager

• Bilingual; English & Spanish required
• Work experience, preferably in education and/or customer service 
• Strong communication and time management skills; ability to effectively backwards plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely results
• Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly
• Team player with strong interpersonal and stakeholder management and relationship building skills
• Ability to be calm under pressure, especially in difficult conversations with parents and staff
• Excellent organizational, verbal, and written communication skills
• Excellent computer skills, including Microsoft Word, Microsoft PowerPoint, Microsoft Excel; Google Drive, Google Docs, and Google Sheets
• Desire to continuously learn and increase effectiveness as a professional 
• Unwavering commitment to the KIPP Texas mission, core values and willingness to go above and beyond to meet the needs of KIPP Texas students, families, and staff

Compensation and Benefits

As a full-time KIPP Texas employee you are eligible to participate in all KIPP Texas’ benefit plans. KIPP Texas offers a robust variety of benefits choices with competitive rates, including medical, dental, and vision options, life insurance, and disability plans.

KIPP provides equal employment opportunities for all applicants and employees. As an equal opportunity employer, we hire without consideration of race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.