KIPP – the largest nonprofit network of college-preparatory, public charter schools in the nation – has demonstrated, at scale, that all children have the potential to excel academically regardless of race or zip code. KIPP currently serves over 100,000 students in 242 schools across the country, including Indianapolis. KIPP Indy Public Schools (KIPP Indy) was founded in 2004 with one class of fifth grade students and has grown to educate more than 1,000 students across three schools. By the 2022-2023 school year, KIPP Indy will educate nearly 1,500 students in the Martindale-Brightwood community on the Northeast side of Indianapolis. At KIPP Indy, we believe that all children will learn and achieve at high levels if given the opportunity. Our goal is to help students develop the knowledge, skills, and character strengths they need to succeed throughout their education and in the competitive world beyond. 

The Operations Coordinator (OC) partners directly with staff, students, and families of KIPP Indy Public Schools and is responsible for maintaining operational excellence at the school. The OC is a key member of the school’s Operations Team reporting to the Director of School Operations at their school site. The Operations Coordinator will play a critical role in ensuring KIPP Indy Public Schools are equipped to prepare students with the skills and confidence to pursue the paths they choose – college, career, and beyond – so they can lead fulfilling lives and create a more just world.

Front Office Management

• Provide exceptional customer service to all stakeholders and visitors who interact with the front office
• Ensure front office is highly organized, welcoming, and structured efficiently for visitors, staff, and students
• Support family communications and develop deep relationships with students and families
• Manage phones and use systems to communicate information to staff, students, and families
• Manage key front-office systems including visitor management, mail and package deliveries, and faxes
• Support late-arriving students with signing-in and receiving a pass to go to class
• Ensure compliance with region-wide safety protocols and visitor expectations

Campus Operations

• Support execution of campus arrival and dismissal procedures
• Manage system for transportation changes and early pick-ups
• Support printing and distribution of materials, including report cards, awards, testing materials, and posters
• Support logistics and execution of on and off-site special events, including family events and field trips
• Serve as staff point-of-contact for custodial needs
• Support maintenance of student information system (i.e. contacts, addresses, etc.)

Attendance & Enrollment

• Collaborate with campus operations team on systems related to enrollment, attendance, and student retention
• Support families with enrollment, registration, and student records processes
• Manage daily attendance system, including tardies, excused and unexcused absences, and early pick-ups
• Execute and record daily attendance calls for absent students

COMPETENCIES

• RESPECTING COMMUNITY. Demonstrates knowledge of and respect for the cultures of the community served.
• DEVELOPING RELATIONSHIPS. Develops mutually beneficial relationships and partnerships based upon trust, respect, and achievement of common goals.
• HIGH EXPECTATIONS. Expresses high expectations for all students, and expresses belief in their potential to complete college and succeed in life
• FOCUS ON RESULTS. Focuses upon results and how they are achieved. Does not confuse effort with results.
• ACCOUNTABILITY. Regularly compares actual progress to planned milestones and adjusts plans accordingly, holding him or herself and others accountable for achieving intended outcomes.
• INITIATIVE. Takes initiative, going above and beyond typical expectations and making necessary sacrifices to achieve exceptional results.
• PRIORITIZING. Manages time and resources effectively, prioritizing efforts according to organizational goals.
• FOLLOW THROUGH. Follows through on commitments and promises with an appropriate sense of urgency.
• FLEXIBILITY. Demonstrates flexibility when plans or situations change unexpectedly. Effectively adjusts plans to achieve intended outcomes.
• RESPECT & APPRECIATION. Consistently demonstrates respect and appreciation for others by empathizing, valuing their time and contributions, being available and responsive to their needs.

• A minimum of 2-3 years of work experience
• Spanish fluency (preferred)
• Experience in education or non-profit fields (preferred)
• Outstanding project management, organizational skills, and extraordinary attention to detail
• Strong communication skills.
• Conveys information in a way that is strategic, honest, timely, and respectful
• Demonstrated ability to multi-task and work within an ambiguous, fast-moving, start-up environment, while driving toward clarity and solutions
• Unquestioned integrity and commitment to the KIPP Indy mission and community
• Track record of achieving exceptional results in prior role(s)
• Pass a criminal background check, as required by law

COMPENSATION
Salary is competitive, commensurate with experience, and includes benefits. All staff are also eligible for performance-based bonuses.

KIPP Indy Public Schools is an equal opportunity employer, and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by applicable law.