Immediate- Technology Coordinator

  • Lynn, MA, USA
  • Full-time
  • Department: Regional Support and Leadership
  • Start Date: Immediate opening

Company Description

The mission of all of KIPP Massachusetts schools is to create an environment where students develop the academic skills, intellectual habits, and character traits necessary to maximize their potential in high school, college, and the world beyond. Our program is based on:

  • A focus on high-quality instruction supported by rigorous professional development to ensure that our students develop the academic skills necessary to pursue the life they choose.
  • High regard for character development to ensure that our students and staff celebrate and develop their character and identity strengths.
  • An emphasis on family engagement, because we believe that our students are most likely to be able to maximize their potential when we work in partnership with our students and their families.
  • A focus on college readiness for all students so that all students can make choices about their post-secondary education and future.

What We Do

We seek to provide a world-class education for students from educationally underserved communities in Lynn and Boston. Our student demographics mirror those of neighborhood schools in terms of race, socioeconomic status, English Language Learners, and students who receive special education services.

Our promise to families is that their children will enter college and the professional world able to thrive academically due to their literacy, numeracy, and core knowledge in science and social studies. We also promise that our students will develop the zest for learning and grit necessary to persevere as they climb the mountain to and through college and career. Our graduates will be prepared to return to their community as teachers, leaders, and architects of continued growth in Lynn and Boston.

Our Diversity, Equity and Inclusivity Vision

At KIPP Massachusetts, we believe that Knowledge is Power. Every day, our team and family have the opportunity to either perpetuate systems of oppression or disrupt them. We are compelled by the ideals of diversity, equity, and inclusivity. Therefore, we continuously commit to operating as an anti-racist organization.  Read more at Diversity Equity Inclusivity Vision.

Who We Are

KIPP Massachusetts began enrolling students in 2004. We currently hold two charters, operating two “districts.” Our first district, KIPP Academy Lynn Charter School, is based in Lynn, MA.  Our second district, KIPP Academy Boston Charter School, is based in Mattapan, MA. Each district is housed on one or more “campuses,” which we use to refer to different grade spans, for example, elementary grades, middle school grades, or high school grades.

In Lynn, KIPP Academy Lynn Elementary (serving grades K-4), KIPP Academy Lynn Middle (serving grades 5-8), and KIPP Academy Lynn Collegiate (serving grades 9-12), are all under our Lynn charter.  Admission to any grade in the Lynn district is admission to all remaining grades in the Lynn district K-12. 66% of our students in Lynn are Hispanic, 23% are Black, and 11% are other races/ethnicities.

KIPP Academy Boston(serving grades K-8) operates under our Boston charter. Admission to any grade in the Boston district is admission to all remaining grades in the Boston district, K-8. 68% of our students in Boston are Black, 30% are Hispanic and 2% are other races/ethnicities.

Across both districts, in the school year, 2020-2021 KIPP Massachusetts will serve over 2,100 students.

KIPP National

KIPP Massachusetts is part of the nation-wide KIPP non-profit network of 255 college-preparatory, public charter schools educating more than 100,000 early childhood, elementary, middle, and high school students.

KIPP Massachusetts is committed to creating a diverse, equitable, and inclusive environment for all of our students, families, teachers, staff, and community members.

Job Description

Technology Coordinator

KIPP MA’s several Technology Coordinators provide user and help desk support as the first line of defense for troubleshooting staff and student technology concerns and responding to help tickets.  Day-to-day tasks primarily include working with school leaders, teachers, and other staff to troubleshoot hardware/software issues including wireless connectivity issues, printing, scanning, and copiers as well as working on Chrome books, Lenovo Think Pad Laptops, and MACs. The Coordinator is part of a larger region-wide Technology Team that supports all technology resources required for the organization to achieve its educational and business goals during rapid, multi-site growth.

The Technology Coordinator will report directly to KIPP MA’s Regional Technology Manager

Scope of Responsibilities:

User Support & Customer Service: 

  • Ensure excellent, proactive, and responsive user support for staff and students on all technology issues (i.e. computers, printers, servers, classroom A/V, computer labs, server connections, voice/telecommunications, copiers, other hardware, applications, smartboards, etc.) 
  • Actively be part of a team that meets specified customer service metrics and service level standards, measured by staff surveys, tech ticket system, etc. ensuring a remarkable level of customer service is provided
  • Provide effective technology training to staff and students, as needed. 

Systems Design & Administration: 

  • Remote Support, VPN and other remote access assistance technologies. 
  • Support Google-based email/calendar/contacts system and/or convert to Outlook.
  • Support the maintenance & management of security/surveillance technologies and equipment.
  • Support the administrative aspects of the Tech Team via regularly reconciling open items, active accounts (e-mail, computer, etc.) under the direction of the Tech Lead.
  • Perform a quarterly review of all tech assets to ensure proper recordkeeping of all assets (laptops, Chromebooks, Macs, projectors, printers, etc.).

Applications Support: 

  • Support major PC/Mac operating systems, MS Office and other desktop applications, and information systems – including student, alumni, accounting, fundraising, human resources, and other information systems and databases.
  • Office phone systems; Cell phones and smartphone services.
  • Accurately diagnose and repair operational problems on a wide range of devices (laptops, Chromebooks, desktops, mobile devices, printers, multi-function printers/copiers)
  • Coordinate support (through vendors when needed) for district copiers/multifunction devices and staff cell phones


Other duties or projects as assigned within the technology and operations functions.
Floating customer service may apply between school breaks, PDs, work weeks, closed school days (non holidays). Must be willing to travel and adjust working location. 


Skills & Experience: 

  • Minimum of an Associate’s Degree in related field required
  • Ability to communicate with staff at all levels and at varying levels of technology understanding
  • Ability to work under pressure and remain calm in the midst of changing circumstances
  • Prior experience working directly providing customer service support in a technology help desk or desktop support role that involves troubleshooting technical issues by logic, reason, established processes, and escalation steps
  • Experience in a school, education, or other nonprofit setting a plus
  • Working knowledge of Windows & Mac installation, configuration & support.
  • Working knowledge and experience using Active Directory to manager users and groups.
  • Experience with troubleshooting Gmail, Microsoft Outlook, Google docs, Microsoft Office Suite. 
  • Excellent troubleshooting skills and track record of providing remarkable customer service
  • Working knowledge of Android/iOS mobile operating systems.
  • Working knowledge of TCP/IP, wireless networking and computer/network security.
  • Setting up, understanding & managing client/server applications, Windows Server(s)
  • Experience supporting Microsoft Windows XP/7 & 8, Mac OS X, computer hardware and 
  • Ability to troubleshoot printers, copiers, projectors, and general classroom A/V equipment
  • Familiarity with the following technologies preferred: Information Systems include student information systems (PowerSchool or others), fundraising systems (Salesforce), accounting systems (MIP/Sage or others); PC and Mac platforms; help desk systems; SharePoint and file/knowledge management systems; interactive whiteboards and educational technologies. 

Traits & Qualities: 

  • Relentless determination to do whatever it takes to help our students succeed. 
  • Demonstrated commitment to superior customer service. Goal-driven, accountable, and reliable.
  • Strong attention to detail and follow through. 
  • Creative problem-solver; ability to work independently as needed within parameters set by and under the supervision of a Technology Lead.
  • Ability to communicate clearly, responsively, and proactively orally and in writing with diverse stakeholders and customers
  • Deep alignment with KIPP MA mission, values, culture, and team.

Additional Information


Compensation is commensurate with experience and includes a comprehensive benefits package.

Application process:

  1. Submit your resume and application through our online job board  at
  2. The KIPP MA Recruitment Team will select candidates to move forward to the phone interview stage.
  3. Following the phone interview, the KIPP MA team will invite qualified candidates to interview with KIPP MA School or Regional Office Teams. 

KIPP Massachusetts, KIPP Academy Lynn, and KIPP Academy Boston are equal opportunity employers. We do not discriminate on the basis of race, sex, color, national origin, gender identity, religion, creed, ethnicity, sexual orientation, mental or physical disability, age, ancestry, special need, proficiency in the English language, or a foreign language. We are committed to hiring a diverse and multicultural staff and encourage applications from traditionally underrepresented backgrounds.

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