Manager of Technology and Innovation

  • Baltimore, MD, USA
  • Full-time
  • Department: Regional Support and Leadership
  • Start Date: Immediate opening

Company Description

About KIPP Baltimore

KIPP is a non-profit network of college-preparatory, public charter schools serving elementary, middle and high school students.  Our schools are part of the free public school system and enrollment is open to all students in Baltimore City.  KIPP Baltimore was founded in 2002 with the opening of KIPP Ujima Village Academy middle school.  In 2009, KIPP Harmony Academy was launched, and they now collectively serve more than 1,500 kindergarten through eighth grade students each day.  Both schools are operated by KIPP Baltimore, whose mission is together with families and communities, to create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose —college, career, and beyond—so they can lead fulfilling lives and build a more just world. 

In addition to the high-quality academic opportunities that students receive while attending KIPP Harmony Academy and KIPP Ujima Village Academy, KIPP Baltimore also makes a long-term investment in our students both while they are at KIPP schools and beyond through the KIPP Through College program.  KIPP Through College supports and guides students to gain admission to college-preparatory high schools and supports them on pathways to post-secondary success.  KIPP Baltimore is part of a non-profit network of 255 college-preparatory, public charter schools educating early childhood, elementary, middle, and high school students.

Job Description


The Manager of Technology and Innovation will manage the day-to-day Information Technology needs of the region including the regional and school teams.  This person will also create and implement policies and systems that help strengthen school technology culture, increase knowledge sharing, and promote efficient working environments.  

The Manager of Technology and Innovation is responsible for leading Information Technology functions across the organization, including infrastructure planning and management, device selection, procurement and management, budgeting, support services and vendor management.  This person will also work in close collaboration with academic leadership to support blended learning and instructional technology integration.  KIPP Baltimore currently partners with an external vendor to provide general IT infrastructure management and technology support services for most IT functions.  A key role of the Manager of Technology and Innovation is to hold this partner accountable to delivering excellent service in support of KIPP Baltimore. Critical platforms to support include Google Workspace.


Manager of Technology and Innovation responsibilities include, but are not limited to:

User Support and Customer Service

●       Coordinates with IT staff who provide technical support on all technology-related issues, including troubleshooting computer software and hardware problems, replacements/upgrades, and classroom technology

●       Sets high standards for excellent customer service and holds external vendors accountable to meeting them

●       Ensures all issues are expediently addressed, resolved, and documented with technician notes

●       Provides monthly support reports to management and analyzes results

●       Manages our internal ticketing system

●       Actively raises issues and recommends improvements to desktop support services

●       Provides technology orientation and training to staff

Supervision, Oversight and Vendor Management

●        Liaise with Directors of School Operations regarding all information technology needs at the school level

●        Liaise with Director of Campus Operations regarding all information technology needs at the regional level

●        Manage outsourced technology providers to ensure the timely completion of day-to-day support activities, as well as the completion of information technology projects and long-term goals.

●        Develop policies and procedures for day-to-day activities (staff/student how-tos, security, acceptable use agreements, disaster recovery, etc.).

Procurement and Budget Management

●       Co-develop and manage Technology annual budget, using monthly budget-to-actual-to-projection reports.

●       Identify creative IT solutions in resource constrained environment

●       Oversee federal E-Rate application and implementation process in coordination with Finance and external E-Rate consultant.

●        Manage all purchasing and oversee asset management for technology equipment and services, aligned with budget

Technology Project Management & Special Projects

●        Assumes responsibility for special technology projects that are rolled-out at schools across our network

●        Sets schedule and deliverables for each tech project

●        Holds team accountable to meet deliverables

●        Ensures that stakeholders receive regular communication regarding the status of their projects

●        Looks for solutions to make technology systems more efficient across schools and network

●        Actively participates in developing and implementing the technology strategy for the region

Instructional Technology Innovation

●        Collaborate with academic leadership to support blended learning and instructional technology implementation

●        Work with instructional technology vendors to ensure products are implemented and managed successfully

●        Work with schools and teachers to ensure digital content is easily accessible to all students (e.g. accessing devices and signing into applications)

●        Collaborate with the data team to ensure staff and student user accounts in instructional applications are effectively and efficiently managed (via Clever or other method)


●       Other duties or projects as assigned within the technology and operations functions.

●       Participate in and contribute to KIPP’s national network of operations and technology staff, accessing support and resources from peers in other regions and technology staff at national KIPP Foundation.



●        A passion for the mission of KIPP Baltimore.

●        A Bachelor’s degree

●        Proven leadership in setting and implementing a vision for how technology is used in a school setting

●        Systems-level thinking with the ability to solve problems and build scalable solutions

●        Customer-service orientation, with an interest in assisting schools and end-users as they maximize technology in their classroom.

●       Expertise in using spreadsheet tools (e.g. Excel, Sheets) to collect, manipulate, and report data.

●        Outstanding organizational skills and high attention to detail; outstanding written and oral communication skills.

●        Ability to manage the ambiguity and multiple priorities inherent in an entrepreneurial environment.

●        Excellent problem solving skills, with an ability to understand impact of short-term and long-term solutions

●        A healthy measure of the character traits we value: zest, grit, hope, love, social intelligence, gratitude and a sense of humor.

Additional Information

STATEMENT OF NON-DISCRIMINATION:  KIPP Baltimore is committed to the ideal of diversity in its student body and in its faculty and staff.  KIPP Baltimore does not discriminate on the basis of race, color, gender, disability, age, religion, sexual orientation, nationality, or ethnicity.  We are strongly committed to hiring a diverse and multicultural staff and encourage applications from traditionally under-represented backgrounds.

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