KIPP, the Knowledge Is Power Program, is a national network of free, open enrollment, college preparatory public schools dedicated to preparing students in underserved communities for success in college and life. There are 255 KIPP schools across the nation and the District of Columbia, serving more than 100,000 students. Nationally, KIPP students are graduating at 3x the national average for low-income students. 

Founded in 2008 with 50 students in 5th grade, KIPP Columbus currently serves nearly 2,000 students in grades Kindergarten through twelfth. During the 2018-2019 school year, and for the third year in a row, KIPP Columbus had the highest amount of academic growth of any community school in Ohio.

The mission of KIPP Columbus is to create a system of schools where students develop the intellectual, academic, and social skills needed to understand and take action on issues they encounter in everyday life. By establishing a rigorous, safe, and personalized learning environment, KIPP Columbus will foster a culture of responsibility and service and empower all students to become active and engaged citizens. Our vision is to ensure that all students in our community will have access to a transformational education that empowers them with the knowledge, skills, and character necessary for success in college and life.

The Tier I Technician is a full-time position that supports KIPP Columbus with our technology needs. The Tier I Technician is proficient with customer service and operational technology skills, such as the repair and maintenance of Chromebooks, projectors, and printers. The Tier I Technician also supports responding to student and staff technology support, including vendor management, and solving specific software and hardware issues. 

Responsibilities of the Tier I Technician include, but are not limited to, the following:

• Acts as the first point of contact for user support

• Provides day-to-day technical support to all users

• Builds and configures desktop computers and laptops

• Assists with the maintenance of print servers

• Implements the delivery of Chromebooks hardware peripherals and computers

• Works with hardware vendors to quickly repair or replace broken hardware products

• Reviews, monitors, and upgrades existing PCs or installs new PCs

• Installs and maintains software or hardware to meet user needs

• Ensures applications delivered via the network operate effectively

• Installs PC workstation software, patches/fixes, and upgrades

• Identifies problems and then helps users troubleshoot these problems

• Relevant technical training, Associate Degree preferred

• A+, Microsoft Office Cert, Google Cert. – Desired

• 1-3 years related experience

• Working Knowledge of or experience with:

  • Microsoft Office Suite, Active Directory, and other related software

  • Chromebook hardware and Chrome OS support

  • Administrative skills for Windows 7 - 10, Microsoft Office, Norton Antivirus; Ethernet, cabling, hubs, network protocols, printers, LCDs, and multimedia presentation technologies support and wireless network support

Compensation and Benefits

KIPP Columbus offers a competitive salary and a comprehensive benefit plan including medical and dental insurance, as well as group term life insurance, retirement plan and paid time off. 

Statement of Non-Disclosure

KIPP Columbus is committed to a policy of equal treatment for all individuals applying to the school for consideration of any position (admission, employment, etc.). KIPP Columbus does not discriminate on the basis of disability, gender, nationality, race or ethnicity, religion, sexual orientation, or any other characteristic that is contained in the definition of hate crimes set forth in Section 4112.02 of the Ohio Revised Code.