Receptionist, School Support Office
- Full-time
- Start Date: Immediate opening
- Department: Regional Support and Leadership
Company Description
KIPP Texas Public Schools is a nonprofit public charter school network, dedicated to preparing students in educationally underserved communities for college success and choice-filled lives. Today, KIPP Texas operates 59 public charter schools educating over 31,100 students across four regions – Austin, Dallas-Fort Worth, Houston, and San Antonio. KIPP Texas is part of the national KIPP network of 255 college-preparatory public charter schools in 20 states and the District of Columbia. KIPP schools are part of the free public school system and enrollment is open to all students. Nationwide, KIPP students complete four-year college at a rate of 36 percent, comparable to the national average for all students and approximately three times higher than the average of students from low-income families.
You can see all our job opportunities at https://kipptexas.org/join-our-team/.
Job Description
ROLE OVERVIEW:
The Receptionist is responsible for the professional and efficient management of visitors and telephone calls. He/she is also responsible for a variety of clerical duties that support the operation and presentation of a professional office.
The Receptionist position furthers the mission of KIPP Texas because, in most cases, this person serves as the first impression that a visitor receives of KIPP Texas.
MAJOR RESPONSIBILITIES AND DUTIES:
The Receptionist will:
Professionally and courteously receive all telephone calls
Screen phone calls and respond to inquiries about the school and KIPP Texas
Provide a timely response to requests for information
Direct phone calls to the appropriate employee
Greet visitors entering the school building
Maintain accurate and complete sign-in/sign-out procedures for visitors
Generate badges for all school visitors, notify the appropriate employee that a guest has arrived, and connect the visitor with the employee
Maintain a thorough working knowledge of KIPP Texas and respond to inquiries from the public
When needed, explain the KIPP Texas enrollment process, including information on how the enrollment lottery works
Collect student lottery forms during the allotted collection period
Respond to inquiries on the status of the lottery
Receive regular mail and packages
Sort regular mail and distribute it in designated employee mail-boxes
Track package deliveries in the delivery log and notify recipients when a package has been delivered
Keep immediate supervisor well-informed of activities, results of efforts, problems identified, and potential problems
Recommend corrective actions to immediate supervisor
Maintain confidentiality of student and employee information
Respect confidentiality of student, parent, employee, and organizational matters
Conduct oneself appropriately and professionally
Maintain a neat and organized work environment
Assist with clerical tasks including typing, filing, proofreading, and data entry
As needed, assist with duties and tasks outside of regular job responsibilities
Qualifications
Education and Knowledge:
High school diploma or GED; or 1-3 months of related experience; or the equivalent combination of education and experience
Skills:
Excellent interpersonal skills
Customer-service oriented
Articulate, professional demeanor with strong self-confidence and initiative
Ability to be flexible and adapt to changing priorities
Ability to multitask and manage several responsibilities at the same time, while remaining in control under pressure
Proven written and verbal communication skills
Ability to effectively present information over the phone or in small group situations to visitors, parents, and employees
Ability to identify problems and proactively find solutions
Strong organizational skills and attention to detail
Strong knowledge of KIPP Texas and the school’s history
Strong work ethic and willingness to learn
A passion for and understanding of the mission, beliefs, and values of KIPP Tex
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
Proficiency using computers, printers, copy machines, and fax machines
Adept at using all features of the telephone system and voice mail
English fluency is required
Bilingual (English/Spanish) is a plus
Additional Information
Compensation and Benefits:
In addition to a competitive salary scale, a part of KIPP Texas’ competitive benefits options, KIPP offers all employees an $0 HMO plan for the employee only. In addition to our $0 plan, KIPP provides a $600 employer contribution towards a Health Savings Account and a variety of other supplemental benefits such as Dental, Vision, Short and Long-Term Disability, Pet Insurance, Life, etc.