Receptionist, School Support Office

  • Houston, TX, USA
  • Full-time
  • Department: Regional Support and Leadership
  • Start Date: Immediate opening

Company Description

KIPP Texas Public Schools is a nonprofit public charter school network, dedicated to preparing students in educationally underserved communities for college success and choice-filled lives. Today, KIPP Texas operates 59 public charter schools educating over 31,100 students across four regions – Austin, Dallas-Fort Worth, Houston, and San Antonio. KIPP Texas is part of the national KIPP network of 255 college-preparatory public charter schools in 20 states and the District of Columbia. KIPP schools are part of the free public school system and enrollment is open to all students. Nationwide, KIPP students complete four-year college at a rate of 36 percent, comparable to the national average for all students and approximately three times higher than the average of students from low-income families.

You can see all our job opportunities at https://kipptexas.org/join-our-team/.

Job Description

ROLE OVERVIEW:

The Receptionist is responsible for the professional and efficient management of visitors and telephone calls. He/she is also responsible for a variety of clerical duties that support the operation and presentation of a professional office. 

The Receptionist position furthers the mission of KIPP Texas because, in most cases, this person serves as the first impression that a visitor receives of KIPP Texas.

MAJOR RESPONSIBILITIES AND DUTIES:

The Receptionist will:

  1. Professionally and courteously receive all telephone calls

    1. Screen phone calls and respond to inquiries about the school and KIPP Texas 

    2. Provide a timely response to requests for information 

    3. Direct phone calls to the appropriate employee  

  2. Greet visitors entering the school building

    1. Maintain accurate and complete sign-in/sign-out procedures for visitors

    2. Generate badges for all school visitors, notify the appropriate employee  that a guest has arrived, and connect the visitor with the employee  

  3. Maintain a thorough working knowledge of KIPP Texas and respond to inquiries from the public

  4. When needed, explain the KIPP Texas enrollment process, including information on how the enrollment lottery works

    1. Collect student lottery forms during the allotted collection period

    2. Respond to inquiries on the status of the lottery

  5. Receive regular mail and packages

    1. Sort regular mail and distribute it in designated employee mail-boxes 

    2. Track package deliveries in the delivery log and notify recipients when a package has been delivered

  6. Keep immediate supervisor well-informed of activities, results of efforts, problems identified, and potential problems

    1. Recommend corrective actions to immediate supervisor 

  7. Maintain confidentiality of student and employee information

    1. Respect confidentiality of student, parent, employee, and organizational matters

  8. Conduct oneself appropriately and professionally

    1. Maintain a neat and organized work environment 

  9. Assist with clerical tasks including typing, filing, proofreading, and data entry

  10. As needed, assist with duties and tasks outside of regular job responsibilities 

Qualifications

Education and Knowledge:

  • High school diploma or GED; or  1-3 months of related experience; or the equivalent combination of education and experience

Skills:

  • Excellent interpersonal skills

  • Customer-service oriented 

  • Articulate, professional demeanor with strong self-confidence and initiative

  • Ability to be flexible and adapt to changing priorities

  • Ability to multitask and manage several responsibilities at the same time, while remaining in control under pressure

  • Proven written and verbal communication skills

  • Ability to effectively present information over the phone or in small group situations to visitors, parents, and employees

  • Ability to identify problems and proactively find solutions 

  • Strong organizational skills and attention to detail 

  • Strong knowledge of KIPP Texas and the school’s history

  • Strong work ethic and willingness to learn 

  • A passion for and understanding of the mission, beliefs, and values of KIPP Tex

  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)

  • Proficiency using computers, printers, copy machines, and fax machines

  • Adept at using all features of the telephone system and voice mail

  • English fluency is required

  • Bilingual (English/Spanish) is a plus 

Additional Information

Compensation and Benefits:

In addition to a competitive salary scale, a part of KIPP Texas’ competitive benefits options, KIPP offers all employees an $0 HMO plan for the employee only. In addition to our $0 plan, KIPP provides a $600 employer contribution towards a Health Savings Account and a variety of other supplemental benefits such as Dental, Vision, Short and Long-Term Disability, Pet Insurance, Life, etc.

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