For more than 15 years, KIPP Austin, KIPP Dallas-Fort Worth, KIPP Houston, and KIPP San Antonio have put thousands of KIPPsters on the path to and through college. Last year, we collectively educated over 25,000 students in more than 50 schools, covering a geographic area of over 400 miles. Our regions have a long history of informal collaboration with teachers and staff members sharing ideas, curricula, professional development, facilities, finances, end-of-year field trips, and more. As of the 2018-2019 school year, all KIPP schools in Texas join forces as KIPP Texas Public Schools, a state-wide network of schools dedicated to supporting students to and through college!

The Opportunity

The School Operations Associate is a school based position that assists with all front office and operations functions necessary to run a high-performing school. Supporting the Assistant Principal of Operations’ vision, the School Operations Assistant will assist with implementation and maintenance of clear operational systems and a supportive school environment that allows the school leadership team to focus on instruction and teachers to focus on scholars and families This includes all family communication, answering phone calls, mail, transportation changes, and support with attendance, recruitment, and enrollment. The School Operations Associate serves as a key member of the school’s Front Office Team, ensures that the school’s operations meet high standards of operational excellence, and families are offered outstanding customer service.

Key Responsibilities

• Responsible for all school specific family communications, except safety and crisis communication (tickets and letters home, school specific messaging Apps)

• Codes invoices, collects money (e.g. end of year trips, athletics fees), prepares deposits 

• Manages all phone calls coming into the school and from the Campus Receptionists

• Manages and organizes the mail and packages for the school

• Maintains a neat and organized school front office

• Ensures all parent facing materials are readily available; copy of the handbook, code of conduct, newsletter, sign-up sheets, etc)

• Captures all transportation changes from parents, updates dismissal report, and distributes changes to classroom teachers one hour before dismissal

• Supports attendance calls as needed 

• Supports application verification calls and update application system as needed

• Schedule parent meetings with appropriate team members

• Performs other duties as assigned by the School Ops Manager

• Bilingual; English & Spanish required

• Work experience, preferably in education and/or customer service 

• Strong communication and time management skills; ability to effectively backwards plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely results

• Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly

• Team player with strong interpersonal and stakeholder management and relationship building skills

• Ability to be calm under pressure, especially in difficult conversations with parents and staff

• Excellent organizational, verbal, and written communication skills

• Excellent computer skills, including Microsoft Word, Microsoft PowerPoint, Microsoft Excel; Google Drive, Google Docs, and Google Sheets

• Desire to continuously learn and increase effectiveness as a professional 

• Unwavering commitment to the KIPP Texas mission, core values and willingness to go above and beyond to meet the needs of KIPP Texas students, families, and staff

Compensation and Benefits:

Salary is based on years of experience, degree of education, and level of expertise. A competitive benefits package is also offered.