KDO Group (Pty) Ltd, is a registered 100% Black Owned Financial Service Provider that provides distribution of Insurance and Financial Services within South African market. We are a trusted partner dedicated to delivering financial services to our clients for a better business and a better life. Its head office is based in Germiston with campaigns that strategically positioned to allow its representatives to service its clients.

To achieve sales volumes and manage the activities of the sales force in a team. Recruits, motivates and develops sales agents, be responsible for the overall operation and profitability of the team.

• Management of the performance of the sales/QA agents and achievement of overall productivity targets across Sales, Service and QA.
• Ensuring there is ongoing operational effectiveness and efficiency in the team and in the call center.
• Review short and long-term operating results on daily, weekly and monthly basis, directing corrective action where required and developing a process of continuous improvement in co-operation with the KDO Group standards.
• Provide leadership, motivate and perform management functions for the call center team (agents), including selection, performance management, employee development, work assignment and prioritization, oversight/salary administration and communications.
• Resolve problems affecting business area performance, across systems, facilities, people and process areas which are beyond the scope or ability of subordinate. supervisors/managers to solve, typically involving inter-departmental, outsourced vendors and/or resource constraint issues
• Work with Call Centre team to develop staff rosters and schedules for structured breaks, lunches and late / double shifts
• Managing direct sales
• Preparation and management of sales and sales expense budgets
• Focus on relationship building with other departments
• Regularly analyze and report on business results
• Build a highly qualified sales team through education and experience
• Priorities and plan the deployment of staff resources within a team to maximize operational efficiency
• Monitor, coach and support sales agents in acquiring technical and product knowledge skills as well as behavioral competencies to enable them to perform to their full potential

• Matric
• Relevant tertiary qualification (Approved by FSB)
• Diploma/Degree advantageous
• Regulatory Examination (RE) Qualification /advantageous

Knowledge and skills

• Self-motivated and the ability to work without supervision
• Ability to work under pressure
• Strong interpersonal and communication skills
• Great networking skill
• FAISE knowledge
• A track record of success in having managed a life call center will serve as an advantage
• 2 years Sales Management experience- preferably in Retail/insurance/ call center environment
• Computer literacy:  Word, Excel and PowerPoint (intermediate to advance level)
• Continuous improvement skills
• Financial Skills
• Good business acumen
• People Management
• Good business acumen
• Excellent verbal and written communication skills
• Sales Management
• Customer service management
• Operations Management

Location               : 4th Avenue, 3rd Street, Marlands, Germiston, 1401, South Africa

Job Type              : Permanent Contract

Salary                   : Basic + Commission based

Availability           : Immediate