Call Center Agent: Hollard Outbound

  • 4th Ave, Marlands, Germiston, 1401, South Africa
  • Full-time

Company Description

KDO Group (Pty) Ltd, is a registered 100% Black Owned Financial Service Provider that provides distribution of Insurance and Financial Services within South African market. We are a trusted partner dedicated to delivering financial services to our clients for a better business and a better life. Its head office is based in Germiston with campaigns that strategically positioned to allow its representatives to service its clients.

Job Description

The role consists of telephonic sales (cold calling) within a fast-paced call center environment. The ideal candidate would be an outgoing people’s person, with great communication and telephone etiquette. They should possess a strong, determined personality with a strong desire for growth within the industry. They should embody resilience and a never-say-die personality.

  • To effectively sell life assurance products telephonically
  • To use appropriate interpersonal styles and communication methods to gain acceptance of our products from prospects
  • To accurately identify needs by asking effective questions and listening attentively
  • Match benefits accordingly and demonstrate how a product satisfies the needs
  • Gain commitment to recommended action to handle objections and overcome them with ease
  • To resolve all incoming queries effectively and efficiently thus ensuring customer satisfaction
  • Action all customer requests and retain existing customer.
  • Achievement of SPA (Sales per agent) as communicated in the SLA
  • Achievement of talk time targets, conversion and first collection as laid down in the SLA
  • Adherence to the script to ensure that the quality levels as set down are achieved accordingly
  • Adherence to all related legislation within the financial services sector
  • Minimize sales cancellations by ensuring that the needs are identified accordingly and adherence to script
  • Ensure that all disclosures required by law are made known to the prospect prior to the sale being concluded


  • Matric
  • Post Matric qualification (preferred)
  • RE (added advantage)
  • Insurance Industry understanding
  • FAIS Accredited
  • Cold calling experience and understanding
  • Minimum of one year Call Centre experience in sales environment 

Additional Information

Location               : 4th Avenue, 3rd Street, Marlands, Germiston, 1401, South Africa

Job Type              : Independence Contract

Salary                   : Commission based

Availability           : Immediate