Guest Relations Manager £11 per hour
Job Description
As a Guest Relations Manager your role is to be the main point of contact for VIP & regular guests throughout their stay with us. You will also;
- Ensure hotel departments are fully briefed on specific guest requirements at all times;
- Serve as a point of contact for long-stay guests ensuring they have an exceptional experience;
- Manage and resolve any guest issues in a creative and exceptional way;
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate;
- Create wondrous moments for guests by arranging a variety of recognition options, amenities and special events;
- Act in accordance with policies and procedures when working with front of house equipment and property management systems;
- Assist the Reception team as well as other departments, as necessary;
- Act as the hotel Duty Manager and comply with hotel security, fire regulations and all health and safety legislation
Key Requirements:
We are looking for a positive, pro-active individual who can understand and adapt to guests changing needs.You must have the ability to engage and connect with guests, with a creative, forward thinking approach.In addition to this you will be able to demonstrate that you have:
- Excellent command of spoken and written English and a high level of IT proficiency;
- A professional appearance and manner;
- Previous supervisory experience in a customer service role;
- Excellent leadership, interpersonal and communication skills
- Problem solving skills and a true commitment to delivering a high level of customer service;
- Flexibility to respond to a variety of different work situations;
- The ability to work a variety of shifts, currently a 4 on 4 off shift pattern