JOB DESCRIPTION

JOB TITLE:RECEPTIONIST

REPORTS TO:FRONT OFFICE SUPERVISORS

International Students House, , is a unique student centre providing accommodation, social and support services to UK and international students in London.The role is mainly based at the Reception desk, with cross training in Reservations. Working hours are on two shifts, Early 07.45 - 15.30 and Late shift 15.15 – 23.00.

A Receptionist should ensure all guests are provided with an efficient and welcoming service. A friendly, well-presented and helpful individual is needed for this position who can work well under pressure, and demonstrate good numeracy and excellent customer service and communication skills.

Specific Duties

·To provide a friendly welcome and efficient customer service over the phone and to guests and visitors at the Desk and manage the Receptionist email inbox.

·To answer residents’ queries regarding: bills, departure date, vacation periods, room moves, etc..

·To carry out reception duties including check-ins and check-outs, billing, reports, hire out equipment, sell sundry items and process any payments.

·To be responsible for a cash float, ensuring all financial procedures are adhered to.

·To be knowledgeable of the ISH reservations system, respond to accommodation requests and make reservations for short stay residents (individuals and group bookings)

·To show bedrooms and facilities to prospective residents and representatives from schools/agencies as required.

·To work in close liaison with Accommodation office, Duty Managers, Housekeeping, Conference, Car Park & Maintenance staff.

·To issue contractor passes and radios and keep accurate records on sign in sheets.

·To manage lost property and parcels

·To assist reservations as and when needed, including managing the accommodation inbox on weekends and evenings.

·To provide training for new staff / cross training for colleagues.

·To carry out any other reasonable request

HOURS OF WORK

The shift pattern is working 6 days followed by 3 days off, alternating weeks of early and late shifts, averaging a 34 hour working week. It will be necessary to work some Bank Holidays, for which either overtime or an alternate day off is given.

SALARY/BENEFITS:

Health CoverInclusion in a company sponsored health cashplan after successful completion of probation