Operations Executive

The Operations Executive is responsible for the following areas and reports to the Operations Team Leader and/or Operations Manager.

• Checking invoices and preparing supporting documentation
• Managing flight allocations
• Ensuring pre and post tour extensions have been confirmed
• Creating and checking all Private Travel itineraries
• Preparing and sending out confirmation invoices for all bookings
• Monitoring deadlines to be met with airlines, ground handlers, clients and various other suppliers and ensuring everything is actioned accordingly
• Sending rooming lists to local agents, hotels and ground handlers
• Advising names to airlines including any special requests
• Re-confirming all arrangements for tours
• Preparing all clients’ tour itineraries and travel documents, ensuring all flight tickets are issued and sent to clients to meet the required deadlines

• Assist with data loading as and when required
• Reception duties on a roster basis.
• Collect and distribute the incoming post in the morning and prepare and send the outgoing post each afternoon
• Assist with stock room duties such as restocking office supplies and unloading stock deliveries

Required experience for Operations Executive

• Minimum 2 years in travel (preferred)
• Organised, accurate and methodical
• Mature attitude to work
• Excellent customer service skills and telephone manner
• Experience of working within a team
• Experience of dealing with the needs of different internal departments
• Computer literate, thorough knowledge of Excel and Word
• Experience of CRS (Galileo preferred) an advantage
• Experience of travel overseas and knowledge of a range of destinations, especially Cox & Kings destinations, would be an advantage