Jumpstart Security removes the complexity of cybersecurity for small businesses, so business owners can focus on running their business.

• Serve as the primary point of contact for the entire Jumpstart Security customer base for assistance with scheduling, security assessments, and outreach.
• Handle customer cases via email, phone, and live chat in compliance with SLA’s without sacrificing customer satisfaction.
• Effectively answer questions and requests ranging from jobs and applications to billing and general inquiries.
• Proactive outreach to Jumpstart Security professionals to complete onboarding and establish a rapport.
• Research and complete cybersecurity assessment reports for Jumpstart Security customers.
• Address queries and troubleshoot customer challenges on the platform.
• Bridge communication between internal departments and the Jumpstart Security customer base.
• Provide internal feedback and suggestions for process and product improvements.

• Minimum 1 year experience in a customer support role or in a call centre environment.
• Must hold a bachelor's degree.
• Ability to effectively communicate both written and verbally.
• Ability to manage multiple projects simultaneously while maintaining strict attention to detail.
• Expertise in problem-solving.
• Able to handle stressful situations. Proven ability to drive results under pressure and in the face of ambiguity.
• Meet deadlines.
• Professional friendliness and a positive attitude is a must.
• Must have worked in a Mac environment with proficiency in web based products and ability to learn new applications easily (will be using various computer applications/software).

• Get one-on-time coaching and mentorship from seasoned cybersecurity executives who have years of cybersecurity experience
• Competitive compensation: Based on experience and performance
• Join a growing mission-oriented startup that is modernising the cybersecurity for micro, small and medium businesses everywhere
• Drive meaningful business impact on a team that you’ll help build and define
• We believe that work/life balance is important so we offer work in a digital environment with all the tools to achieve your work as though you were in the office