IT Help Desk Technician

  • Nashville, TN, USA
  • Full-time

Company Description

JumpCrew is a customer acquisition platform that integrates sales and digital marketing to help clients grow brand awareness, leads, and revenue. JumpCrew is the perfect place for self-driven, dynamic people who want to learn and help businesses grow. If you take an entrepreneurial approach to problem-solving, work well in a high-growth, fast-paced environment, and are brave enough to not wear a seat belt in a rocket ship so you can lean closer to the stars; then JumpCrew could be the place for you!

Job Description

You will be collaborating with a strong team of IT Help Desk Technicians to solve problems related to software, hardware and networking.  You will be working cross-departmentally to resolve various technical tickets.  

The ideal candidate for this position should have a strong understanding of technology, including the various hardware, software and networking systems being supported.  You have excellent problem-solving, customer service, and interpersonal skills paired with strong communication and patience.

Responsibilities:

  • Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems

  • Recognizing and escalating more difficult problems to Tier 2 support

  • Logging call/work activity

  • Follow up on outstanding requests and ensure timely resolution

  • Create accounts and configure hardware as part of on-boarding process

  • Support audio and video equipment in conference rooms

  • Manage and monitor internal assets to ensure accurate inventory records

  • Other duties may be added and/or assigned as needed

Qualifications

  • Operating systems: Windows 10, macOS, ChromeOS

  • Saas: G Suite, Office 365, Slack,

  • Help Desk Software: JIRA Service Desk

  • Hardware: Apple, Chrome, and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)

  • Client Endpoint connectivity - ethernet, wireless, TCP/IP and VPN

  • Experience with Sophos desktop security products

  • Strong customer service and troubleshooting skills

  • Ability to communicate technical information, both verbal and written, to a wide range of end-users

  • 1-2 years+ experience working in a Windows/Mac environment

  • A+ and Security+ certifications preferred.

Additional Information

The Perks…

  • Location: Nashville Office
  • Generous tenure-based PTO plan
  • 9 company holidays 
  • Healthcare benefits 
  • 401k 
  • Learning and career growth opportunities
  • In-house kitchen with coffee
  • Regular company outings - lunch and happy hours! 


About JumpCrew
JumpCrew uses their Full Funnel product to integrate digital marketing with sales to accelerate their client’s business growth. They leverage this expertise to also acquire and digitally transforming publishers. JumpCrew’s solutions combine technology with a human touch. The company works with a growing roster of clients in publishing, healthcare, media, and technology to help them build awareness, increase leads, and convert sales. The company is headquartered in Nashville, TN, with offices in New York City, San Diego, Denver and Kentucky. JumpCrew has been recognized as the #1 best small company to work for in Nashville (2017), one of the best places to work in Nashville (2018 & 2019) according to the Tennessean and is one of Crunchbase’s 50 hot startups. For more information, visit https://jumpcrew.com/.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.