Field Client Manager

  • Tampa, FL, USA
  • Full-time

Company Description

JumpCrew integrates sales and digital marketing to help clients grow brand awareness, leads, and revenue. JumpCrew is the perfect place for self-driven, dynamic people who want to learn and help businesses grow. If you take an entrepreneurial approach to problem-solving, work well in a high-growth, fast-paced environment, and are brave enough to not wear a seat belt in a rocket ship so you can lean closer to the stars; then JumpCrew could be the place for you!

Job Description

JumpCrew is currently hiring a Field Client Manager to assist in supporting our automotive clients.  As a Field Client Manager, you will be responsible for facilitating the timely remodeling, build out, updating, setup, training, and operating of contracted workshops a part of an automotive repair shop network in Orlando and Tampa FL.

This person would be the main contact for all shops who have signed contracts, acting as the account manager, implementation manager, and project manager. They will need to manage the accounts and contractors working to upgrade the shops to ensure that everything is done to plan. They will also need visit the shops weekly to ensure their training and shop updates are proceeding as planned and to assist the Territory Sales Managers in providing marketing support as needed.

This role is remote based with weekly local travel to auto shops.

Responsibilities

  • Execute, monitor, and manage the onboarding and updating of the contracted auto repair workshops

  • Be the lead contact for the contractors and workshop owners 

  • Manage all day to day activities for each shop as it relates to the upgrading, training, and conflict resolution as it relates to the upgrading and training

  • Manage onsite training's, review the operations manual with the shop and monitor their compliance with the manual

  • Key prospector when not working with a shop or contractor to support Territory Sales team to identify new locations that meet the core requirements

  • Cold call on these locations to introduce program and set sales appointment where needed

  • Assist Territory Sales Manager in setting/monitoring workshop scorecards, business plans and performance  

  • Be the primary conduit between Marketing of the Parent organizations

  • Manage introduction of and communication of new programs and events with contracted shops as required, such as available offers, promotions, new Products, Programs, and Tools to ensure understanding, participation and take-up.

  • Develop, define and recommend business processes to create more efficient rollout processes.

Qualifications

  • 4-5 years of sales/account management experience as well as project and program management experience.

  • Proven cross functional project management experience and working within multilayers of an organization.

  • Automotive industry and or automotive dealership / Franchise workshop experience and or a working knowledge of the Independent Workshop space strongly preferred.

Additional Information

The Perks…

  • Remote based
  • Generous tenure-based PTO plan
  • Competitive compensation 
  • 9 company holidays 
  • Healthcare benefits 
  • 401k 
  • Learning and career growth opportunities

About JumpCrew

JumpCrew integrates marketing with sales to accelerate our client’s business growth. We also leverage this expertise to acquire and digitally transforming publishers. JumpCrew’s solutions combine technology with a human touch. We work with a growing roster of clients in publishing, healthcare, media, and technology to help them build awareness, increase leads, and convert sales

The company is headquartered in Nashville, TN. JumpCrew has been recognized as the #1 best small company to work for in Nashville (2017), one of the best places to work in Nashville (2018 & 2019) according to the Tennessean and is one of Crunchbase’s 50 hot startups. For more information, visit https://jumpcrew.com/.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.